Hellopeter
Share Your Experience
BJ
Bjorny J

1 reviews | Active since Oct 2022

24 Apr 2025, 16:41

Very angry and irritated

I'm trying to do a Sim swap but I get declined every time. I request to speak to a supervisor or manager, I get told they on a call and will call me back. Yes I received a call back but my phone rang for 2 seconds then it was disconnected.

Why do I continuesly get bad service from you. I'm highly irritated

0
Replies (2)
Cell C
Cell C's reply24 Apr 2025, 16:55
Official
Dear Bjorny John,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for the unpleasant experience you’ve had. Kindly send us a private reply with the following details:
  • The number you wish to swap
  • The RICA serial number of the new, unregistered SIM card
  • A contact number we can reach you on

Once we receive this information, we will escalate the matter to our team to address the service you received and assist further with your query.

Kind regards,
Cell C | TN


Cell C
Cell C's reply24 Apr 2025, 17:48
Official
Dear Bjorny John,

Thank you for the prompt response.

We have escalated the matter to our support team and one of our consultants will contact you soon to assist with the matter.

Kind regards,
Cell C | TN