CW
Charl W

1 reviews | Active since Apr 2012

18 Sept 2019, 11:21

Verry unhappy

This is the second Hello Peter review in two months for the same problem. since begining of August my normally stable and fast internet is very slow and unstable, I have to restart my phone numerous times a day. Called them for the umpteenth time on 4 September, on 5 September they gave me a call back with just their normal generic appolocy. Today I call them back requesting feedback and all they can tell me is I have two options: Migrate to a different contract or cancel the contract. And when I ask they can't even give me the migration options, I have two wait 2 business days for them to contact me. I have lost all faith in Cell C. Used to be an advocate for them, but sorry, if this is how they treat their loyal customers then it is understandable that they are bankrupt.

0
Replies (2)
Cell C
Cell C's reply18 Sept 2019, 13:24
Official
Hi Charl

Apology for the delay. We are following up on this matter. 

Do expect our call soon. 

^NT 
CW
Charl W's update18 Sept 2019, 14:50
Reviewer Update
And then Cell C has the gall to call me today (the same day I am complaining on Hello Peter) saying I've been pre selected for a data and router contract, meanwhile the one I have is not working... So they just want to take more of my money, delivering nothing in return.