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bbooyse B

1 reviews | Active since Jul 2017

17 Aug 2020, 10:00

Ver poor service and no one can give a damn at CELL C

Hi Cell C,

When will I be receiving the credit notes for your ***** ups?

Weeks of struggle to finally get an answer only for Cell C to ***** up again.

I want a credit for the full amount in lieu of time spent on this.

TODAY STILL CELL C!!! TODAY!!!!!

0
Replies (7)
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bbooyse B's update17 Aug 2020, 10:42
Reviewer Update
Dear Cell C,

Please note that I have contacted you, ONCE again, and your response is that you will follow up and revert.

That was your response on 7 August as well and still no feedback?

It seems like the only way to get a response from Cell C is to contact you over this platform.

I want an answer now, not follow up, not revert back, NOW. 2 months for Cell C to still not have the things in order and 2 months of me wasting precious time and energy.


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bbooyse B's update17 Aug 2020, 12:09
Reviewer Update
Cell C,

2 hours have passed. Where is the feedback, after my last complaint you had 10 days.

My cancellation went in on the 18th of June, so in actual fact 2 months.

I want my account cleared immediately!

I want a public answer, a clear account and a huge ass apology for all the stress, for my time wasted and for your lack of service delivery.


Cell C
Cell C's reply17 Aug 2020, 15:02
Official
Hi Bonite

Our Team is looking into this. You will be contacted.

^SM
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bbooyse B's update18 Aug 2020, 08:22
Reviewer Update
Good day,

I still havent received any feedback.

This is unacceptable!!!! I want feedback by 10:00 this morning where I will then proceed to contact all credit bureaus, my bank as well and any instition.

Blatant theft from Cell C.

10:00 today Cell C, you had enough time.
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bbooyse B's update24 Aug 2020, 13:04
Reviewer Update
Good day Cell C,

I still have have answers. Nearly a week has passed and I only received a generic reply for the complaint I emailed to support on the 7th of August.

Where is the credit not as requested?
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bbooyse B's update27 Aug 2020, 08:56
Reviewer Update
Good day Cell C,

I have had no response on neither my email nor on this platform.

Please note, I will not pay a single sent and should you deduct from my account, I will reverse the debit order as this matter is still not closed and there is no agreement between us.

It has been 3 weeks since receiving the last bill and not a single thing has been done about this.
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bbooyse B's update27 Aug 2020, 11:06
Reviewer Update
Good day Cell C,

You have until 12:00 to give me answers as you keep going back.