Vanishing Signal Strength and Support Led Me to Switch Providers

I regret to say my experience as a Cell C customer has been extremely disappointing and frustrating. After being with your mobile company for 2 years, the network quality and customer service has declined so drastically that I am actively looking to switch providers.

The network issues are constant - calls drop all the time, my data rarely works, and I can almost never get a reliable signal, even in major cities. I used to make do but now the network is basically unusable, which is unacceptable.

What compounds the problem is the terrible customer service anytime I have tried getting support. Excessive wait times to speak to an agent, technicians that can barely speak English, and scripted responses that never solve my problems.

I so wanted to believe in Cell C and be a loyal mobile user. But between the network, customer service, and billing errors, you all need drastic improvements to regain my trust. For the high monthly fees I pay, I expect much better. It pains me to say that once my contract ends, I will have to find a different provider that values customers and service delivery. I hope you can get back on track.