UTTERLY USELESS IN COMMUNICATION

THE PROBLEM WITH THIS ACCOUNT STARTED IN EN 2119 AND NOBODY COULD SOLVE IT . SO FROM SEPT 2020 I AM TRYING TO RESOLVE THIS ACCONT WITH CELL C .....STILL THEY DONT COMMUNICATE WITH ME , BUT THERE IS A COMPANY CALLED SSDA THAT ALSO DEMAND THE OUTSTANDING BALANCE ...BUT ARE EVEN MORE USELESS THEN CELL C .THEM SELVES THIS COMPANY DONT GIVE A DAHM ABOUT THERE CLIENTS OR TO SOLVE THEIR CLIENTS PROBLEMS THEM SELVES ..THEY ONLY APPOINT DEBT COMPANYS AND LAYWERS , WICH CANT SOLVE THE PROBLEM EITHER AND THEY KNOW HOW TO SEND DEMANDS ON A WEEKLY BASIS TO MY EMAIL ACCOUNT , BUT CANT RESONCE TO ME MY MAIL TO SOLVE THE PROBLEM Sep 30, 2020, 10:06 PM to cellc

THIS IS MY RESPONSE TO THIS ****TY NOTICE U GUYS SEND ME AFTER HOW MANY MONTHS I TRIED TO RESOLVE THIS PROBLEM OVER THE PHONE / PLEASE READ THE ATTACHED MAILS IN CORRENSPONDENSE WITH U ..THAT ENDED UP IN U GUYS NOT EVEN PHONING ME BACK . THESE COSTS HAVE BEEN ACCUMULATED BY YOUR OWN DOING FOR CHARGING ME FOR THE RETURN OF DEBIT ORDERS ON A ACCOUNT THAT I DONT EVEN HAVE /OR USE . WHERE U GUYS GOT THE ACCOUNT INFO U TRY TO TAKE PAYMENT FOR A ACCOUNT THAT IS PAID EVERY MONTH I DONT KNOW ..\ ALL THESE ADDITIONAL COSTS IS FOR THE RETURN OF THE DEBIT ORDER FOR A ACCOUNT THAT IS PAID UP TO DATE . I DARE U TO PUT MY NAME ON A CREDIT BUREU AS A BAD PAYER ....THIS IS ABSURD AND I WILL FIGHT THIS ... THIS IS ONE OF THE MAILS WE SEND AND WE ARE STILL WAITING FOR A RESPONSE

Sharon Van Zyl <***> Thu, Jul 9, 11:50 AM

to CustServ, me

Good morning

After numerous emails and phone calls, i see no one is taking any notice of my/ our requests. G.P. Van Zyl (my husband) Has also contacted you, we have asked you to remove this bank account from Capitec that you have somehow loaded on the account for the phone nr as above. (He does not have a Capitec bank account.) Seeing that no one is hearing us or doing anything about it, i am going to stop paying the R205,00 that i EFT with in the first few days of every month that was signed for on the contract. YOU ARE BREAKING CONTRACT NOT US!!!!!!

All the costs that have been added on... WILL BE REMOVED OR I WILL STOP PAYING THIS ACCOUNT!!!!!!!!

My name is Sharon Van Zyl (G.P Van Zyl's wife) I do not care who's name the account is in, I PAY THE ACCOUNT RELIGOUSLY EVERY MONTH!!!! But that can stop at the click of my fingers.

Thank you Sharon Van Zyl (Work) *** (Cell) ***

I ALSO COMPLAIN ON HELLO PETER ....THIS DID NOTHING ....U DONT EVEN RESPOND THERE . IF I PHONE YOUR CALL CENTRE I FAIL THE SECURITY QUESTIONS WHEN I GET ASKED MY BANKING DETAILS . SO HOW THE **** DO U WANT ME TO COMMUNICATE WITH U TO SORT THIS OUT?? NOW I GET THIS TYPE OF RESPONSE AND LETTER OUT OF THE BLUE ???

24 Jan 2020, 09:00 BAD CALL CENTRE AND ADVICE FROM CALL CENTRE TO RECTIFY CELL C MISTAKE I HAVE A CONTRACT FOR JUST OVER A YEAR , NOW SUDDENLY I GET CHARGED ADDITIONAL MONEY FOR A DEBIT ORDER FAILURE ....ON A ACCOUNT THAT NOBODY KNOWS ABOUT , IF I PHONE IN THEY ASK QUESTIONS , WHEN I GET TO MY BANKING DETAILS ...WOOPS ...I FAILED THE SECURITY QUESTIONS AND WONT GET ANY HELP FROM THE CALL CENTRE ....I NEED TO GO TO A CELL C STORE , LOOK AT THE MAP , CLOSES ONE TO ME IS A 360 KM ROUND TRIP TO VREDENBURG ....I REFUSE TO TRAVEL THAT DISTANCE FOR A MISTAKE CELL C MADE ON THEIR SYSTEM , ASK THE CALL CENTRE IS I CAN SEND A FAX OR EMAIL TO RECTIFY THIS ...BIG NO ...U GOT TO GO TO A CELL C STORE ......THIS IS UNEXCEPTABLE ...I BOUGHT THIS CONTRACT OVER THE PHONE AND WANT HELP OVER THE PHONE OR EMAIL OR FAX ...... UNLESS CELLC IS PREPARED TO REIMBURSE ME FOR THE AMOUNT IT IS GOING TO COST ME TO GET TO THEIR STORE AND THE TIME I AM GOING TO LOOSE AT WORK .....SO I HOPE SOMEBODY WITH SOME SENCE CAN CALL ME BACK ON ********** OR EMAIL *********** IF THEY KNOW HOW TO SEND EMAILS

Cell C's reply: 24 Jan 2020, 09:11

Good morning George

We have requested one of our team members to look into this matter and assist. Do expect communication.

^PN

NEXT ONE

02 Feb 2020, 17:26 NO RESPONCE ON COMPLAINT STILL AFTER A WEEK NO CONTACT , JUST A VOICE MAIL TELLING ME THEY ARE CLOSING THE CASE .........LOL......DONT CARE ABOUT THEIR CUSTOMERS AND ABSOLUTE NO CUSTOMER SERVICE THEY DONT EVEN KNOW HOW TO COMMUNICATE BY EMAIL AS I REQUESTED , DUE TO REMOTE AREA I AM IN RECEPTION IS LIMITED

Cell C's reply: 03 Feb 2020, 07:50

Good Morning George

Thank you for making contact with Cell C regarding your account query.

We are following up with one of our support consultants. We apologize for the inconvenience caused by this matter.

Do expect communication from us.

AND NOW THIS DEMAND FOR MONEY I DONT OWE U I GET AND ALSO A THREAT TO PAY OR GET BLACK LISTED //////

SOLVE YOUR PROBLEM ....BY CONTACT ME ....8-1 AND 2-5 ON OFFICE NR ***LIKEMU

, 10:43 AM Hi george Van Zyl, Kindly be advised that your account is closed on our side and referred back to Cell C. Please note your October payment is updated. Else for

george Van Zyl Nov 14, 2020, 8:55 PM well , thanks for the reply , but on my newest statement the arrears still shows on it , surely it must be fixed

george Van Zyl 10:59 PM (33 minutes ago) Cell C account number: ***-1 Capital outstanding: R 536.12 Balance of subscription: R 3 648.99 Hardware balance: R 0.00 Total amount due: R 536.12 can any

*** Attachments10:59 PM (33 minutes ago) Delivery has failed to these recipients or groups: *** The email address you entered couldn't be found. Please check the recipient's e

george Van Zyl <***> Attachments 11:04 PM (28 minutes ago) to josina

as u can see , even their email address on their own letters is not valid , so i can't even communicate with them by email