JM
Joseph M
1 reviews | Active since Apr 2022
13 Apr 2022, 12:29
Utterly Useless backup service
Fiber down since 01April2022.
Fed Up, to such a extent I actually don't want to do any more business with them. So I started calling alternate providers for all 4 contracts. (1Fibre / 3Cell)
Numerous calls to the call center, Today 4calls to follow up with - No feedback. Yesterday 5calls to follow up - 1 feedback from a manager with no results. weekend 4calls to follow up - No feedback. etc.etc.etc. We are now on day 13. Is this a new record for incompetency???? I have remained with Cell C because I thought I have been with them so long a couple of bumps in the road is understandable. Well Cell C, I have had enough.
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Replies (3)0
Replies (3)
Cell C's replyOfficial
13 Apr 2022, 13:10Hi Joseph
We have forwarded this matter to our Fibre team for assistance.
Do expect a call.
^PN
We have forwarded this matter to our Fibre team for assistance.
Do expect a call.
^PN
Best regards,
Cell C's reply13 Apr 2022, 13:10
Official
Hi Joseph
We have forwarded this matter to our Fibre team for assistance.
Do expect a call.
^PN
We have forwarded this matter to our Fibre team for assistance.
Do expect a call.
^PN
Best regards,
JM
Joseph M's updateReviewer Update
14 Apr 2022, 09:1809h00 Thursday Morning.
Day 14 no internet or assistance from Cell C
Was informed yesterday that I can expect a call.
I have not receive any calls so I phoned them.
No status change on my ticket, oh, and it will be escalated to a manager. (3rd Time) What in the world makes them think that that will help if it the last 2 could not sort it out.
Is the problem Cell C or Frogfoot?????
It seems I am just going to be wasting more of my time phoning after them.
Day 14 no internet or assistance from Cell C
Was informed yesterday that I can expect a call.
I have not receive any calls so I phoned them.
No status change on my ticket, oh, and it will be escalated to a manager. (3rd Time) What in the world makes them think that that will help if it the last 2 could not sort it out.
Is the problem Cell C or Frogfoot?????
It seems I am just going to be wasting more of my time phoning after them.
JM
Joseph M's update14 Apr 2022, 09:18
Reviewer Update
09h00 Thursday Morning.
Day 14 no internet or assistance from Cell C
Was informed yesterday that I can expect a call.
I have not receive any calls so I phoned them.
No status change on my ticket, oh, and it will be escalated to a manager. (3rd Time) What in the world makes them think that that will help if it the last 2 could not sort it out.
Is the problem Cell C or Frogfoot?????
It seems I am just going to be wasting more of my time phoning after them.
Day 14 no internet or assistance from Cell C
Was informed yesterday that I can expect a call.
I have not receive any calls so I phoned them.
No status change on my ticket, oh, and it will be escalated to a manager. (3rd Time) What in the world makes them think that that will help if it the last 2 could not sort it out.
Is the problem Cell C or Frogfoot?????
It seems I am just going to be wasting more of my time phoning after them.
JM
Joseph M's updateReviewer Update
14 Apr 2022, 10:5310H47
Phoned Cell C,
the call centers reply: My ticket has been prioritised?
Still have not had a call from anybody at Fibre.
Definately no service level agreement in place between Cell C and their customers, and if their is it is not worth the paper it is printed on.
Sad
Phoned Cell C,
the call centers reply: My ticket has been prioritised?
Still have not had a call from anybody at Fibre.
Definately no service level agreement in place between Cell C and their customers, and if their is it is not worth the paper it is printed on.
Sad
JM
Joseph M's update14 Apr 2022, 10:53
Reviewer Update
10H47
Phoned Cell C,
the call centers reply: My ticket has been prioritised?
Still have not had a call from anybody at Fibre.
Definately no service level agreement in place between Cell C and their customers, and if their is it is not worth the paper it is printed on.
Sad
Phoned Cell C,
the call centers reply: My ticket has been prioritised?
Still have not had a call from anybody at Fibre.
Definately no service level agreement in place between Cell C and their customers, and if their is it is not worth the paper it is printed on.
Sad