Utterly poor service and no help

<p>I have upgraded and received the new phone. My cuurent sim does not work in the new phone, so i had to do a sim swop. After a while, the operator said I have answered a question wrong. My line was like in totally blocked. I could not make or receive any calls, not to mention that there is no data being send or received. When I take another phone to call them, all they can say is to go to the nearest shop. The closest shop to me is over 120km from me. I use my phone for work purposes, and need my phone switch on as soon as possible. I'm am so discgusted that I am very close to tell them to send the couriers and come and collect the new phones (2) and take them back and cancel my service.....</p>