TB
Terrence B
1 reviews | Active since Feb 2017
16 Jan 2024, 12:33
Utterly Poor Service
After writing a review on the 3 January 2024 about their poor service you would have though that Cell C would have attended and resolved the problem. But NO. I still have not received my upgrade phone. Each time you call in you are told a new bunch of lies. I requested that a manager call me so that this problem can be resolved. I am still waiting for a manager to call me. The upgrade was done on the 23rd November 2023. So once again I am requesting a SENIOR manager call me to resolve the issues.
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Replies (4)TB
Terrence B's updateReviewer Update
16 Jan 2024, 15:59Get a Senior manager to call me on *** for the details.
TB
Terrence B's update16 Jan 2024, 15:59
Reviewer Update
Get a Senior manager to call me on *** for the details.
TB
Terrence B's updateReviewer Update
18 Jan 2024, 14:49Cell C customer Care have called me twice and each time they disconnect the call before we can start speaking. What is going on with your telephone system? The longer I have to wait to have the problem resolved the less likely I am to renew my contracts with Cell C.
TB
Terrence B's update18 Jan 2024, 14:49
Reviewer Update
Cell C customer Care have called me twice and each time they disconnect the call before we can start speaking. What is going on with your telephone system? The longer I have to wait to have the problem resolved the less likely I am to renew my contracts with Cell C.
TB
Terrence B's updateReviewer Update
22 Jan 2024, 13:29I am still waiting patiently for a manager to call me. The longer it takes to resolve this problem the less likely I will be interested in renewing my contracts.
TB
Terrence B's update22 Jan 2024, 13:29
Reviewer Update
I am still waiting patiently for a manager to call me. The longer it takes to resolve this problem the less likely I will be interested in renewing my contracts.
Cell C's replyOfficial
22 Jan 2024, 14:51Dear Terrence Bartl
Thank you for reaching out.
Apologies for the delay in resolving your issue , we have requested a call back.
Regards
Cell C | NH
Thank you for reaching out.
Apologies for the delay in resolving your issue , we have requested a call back.
Regards
Cell C | NH
Cell C's reply22 Jan 2024, 14:51
Official
Dear Terrence Bartl
Thank you for reaching out.
Apologies for the delay in resolving your issue , we have requested a call back.
Regards
Cell C | NH
Thank you for reaching out.
Apologies for the delay in resolving your issue , we have requested a call back.
Regards
Cell C | NH