PF
Paul F
1 reviews | Active since Nov 2011
11 Nov 2024, 14:04
Utterly pathetic service centre
I wish I could give less than one star! How is it possible that CellC entire customer service centre cannot advise why CellC is not allowing me to port my number to another service provider? Due to the utterly useless cell signal I am forced to go through this process and yet you just prove after every attempt to call customer service why it is best to move away from CellC. Now wonder no one wants to be part of your sub par network.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
11 Nov 2024, 14:23Dear Paul,
Thank you for contacting Cell C.
We are really sorry to hear about the frustration you are experiencing. We understand how important it is to have reliable service, and we sincerely apologize for any inconvenience caused by the difficulty in porting your number.
To assist you further, may you please provide us with the number you wish to port out and the error message you encountered during the process?
Additionally, we would like to know how your preferred service provider is submitting the port request, as contract and prepaid port requests are handled differently. This will help us investigate the issue and assist you more effectively.
Regards, Cell C | MN
Thank you for contacting Cell C.
We are really sorry to hear about the frustration you are experiencing. We understand how important it is to have reliable service, and we sincerely apologize for any inconvenience caused by the difficulty in porting your number.
To assist you further, may you please provide us with the number you wish to port out and the error message you encountered during the process?
Additionally, we would like to know how your preferred service provider is submitting the port request, as contract and prepaid port requests are handled differently. This will help us investigate the issue and assist you more effectively.
Regards, Cell C | MN
Best regards,
Cell C's reply11 Nov 2024, 14:23
Official
Dear Paul,
Thank you for contacting Cell C.
We are really sorry to hear about the frustration you are experiencing. We understand how important it is to have reliable service, and we sincerely apologize for any inconvenience caused by the difficulty in porting your number.
To assist you further, may you please provide us with the number you wish to port out and the error message you encountered during the process?
Additionally, we would like to know how your preferred service provider is submitting the port request, as contract and prepaid port requests are handled differently. This will help us investigate the issue and assist you more effectively.
Regards, Cell C | MN
Thank you for contacting Cell C.
We are really sorry to hear about the frustration you are experiencing. We understand how important it is to have reliable service, and we sincerely apologize for any inconvenience caused by the difficulty in porting your number.
To assist you further, may you please provide us with the number you wish to port out and the error message you encountered during the process?
Additionally, we would like to know how your preferred service provider is submitting the port request, as contract and prepaid port requests are handled differently. This will help us investigate the issue and assist you more effectively.
Regards, Cell C | MN
Best regards,
PF
Paul F's updateReviewer Update
11 Nov 2024, 14:26Hi, I am glad to see that at least someone is looking at reports and complaints somewhere... Yes, the number required to port ***
PF
Paul F's update11 Nov 2024, 14:26
Reviewer Update
Hi, I am glad to see that at least someone is looking at reports and complaints somewhere... Yes, the number required to port ***
Cell C's replyOfficial
11 Nov 2024, 14:30Thank you, we have reported the matter to our team for further assistance.
Regards
Cell C | MN
Regards
Cell C | MN
Best regards,
Cell C's reply11 Nov 2024, 14:30
Official
Thank you, we have reported the matter to our team for further assistance.
Regards
Cell C | MN
Regards
Cell C | MN
Best regards,