Utterly ***********

Good day, I have never dealt with such incompetence in my life!! I have been a Cell C customer since Nov 2015 (and loyal at that as I have never missed a payment-debit order never bounced). My biggest regret is agreeing to enter into a 2nd contract with them in last month (June) as this is where the nightmare started! My debit order date runs on the 23rd of every month, I don't know how they stuffed up my 1st contract debit order but it didn't go off (if I had insufficient funds I'd understand but now the debit order wasn't even sent off to my bank for my account to be debited?) I have been inundated with messages stating that I am in arrears and every time this happened I called 140 to ask how this is possible? I called more than 6 ****** times?! 2 of the consultants on different occasions (days too) told me they would manually trigger the system to debit me the following day and I agreed both times. Still receiving these messages and still kept calling and my problem still hasn't been resolved! On 11 July (Thursday) they disconnected both lines and when I called to enquire the lady assisting me acknowledged that this was an error on their side and my status shouldnt reflect as in arrears because none of the debit orders were sent (so the previous 2 consultants ****?) She instantly apologised, told me she was going to escalate the query and someone from Cell C will call me within 24-48 hours. Monday came, I got a final notice via SMS for my account in "arrears" and because I have nothing better to do with my time of course I called 140 once again to enquire as to what's going on. Needless to say, my query that was supposedly escalated on Thursday wasn't escalated as when I quoted this reference number, this consultant had no record of it!!! A new one had to be escalated once again and I received a new reference number where this consultant now told me that she would request for everything to go off on 23 July as I had now requested so and also request that they don't disconnect me like they did the week before? Want to take a guess as to what happened next? BOTH LINES WERE DISCONNECTED AGAIN TODAY!!!! I'm just so fed up with Cell C and now this consultant is telling me she can reconnect me instantly if 'I promise to manually pay my outstanding amount tomorrow'. Point of the matter is, I am a paying customer, why must I go through such avenues to support a company that cares nothing about service delivery? Why am I being negatively impacted by all of this when in actual fact, the debit order not being sent off in the first place had nothing to do with me? All these consultants gave different responses one could swear they're all representatives of different companies?! Nonsense if you ask me!!!!