1 reviews | Active since Sept 2025
Utterly helpless, Unresponsive Support & Unresolved issue!!!
I want to cancel my contract and no-one is able to assist me, not the Promenade mall branch sales person that assisted me Zanie or anyone else that I have spoken to from customer care or cancellation department Ndhibu or Eza. A lady Hope escalated my case named Hope however when I called now they say the case has been resolved and closed I never even got a call from them, the branch keeps referring me to customer care /cancelations and they are referring me back to the branch. I do not want this cellphone as none of the terms and conditions were explained to me a week later and I still don't have a hard copy of my contract. I was in the branch before the 7 days were over they didn't want to take the cellphone. It was a Sunday and cancelations department was closed. This is my first and last time I'd ever take a contract from Cellc. 😡 This is unfair!!! Cellc please take your device back and cancel my contract!!! That's all I'm asking for I will pay the cancellation fee if it's not ridiculous as R10 000 as advised 😡😡!!!
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how upsetting it must be to feel caught between the branch and customer care, and we truly appreciate you bringing this to our attention.
Please be assured that your cancellation request has been escalated to the relevant team. One of our agents will contact you directly to resolve this matter and guide you through the process, including any applicable cancellation fees.
Your experience matters to us, and we are committed to ensuring it is handled fairly and promptly.
Regards,
Cell C | NR
Best regards,
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how upsetting it must be to feel caught between the branch and customer care, and we truly appreciate you bringing this to our attention.
Please be assured that your cancellation request has been escalated to the relevant team. One of our agents will contact you directly to resolve this matter and guide you through the process, including any applicable cancellation fees.
Your experience matters to us, and we are committed to ensuring it is handled fairly and promptly.
Regards,
Cell C | NR
Best regards,
Thank you for reaching out to Cell C.
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how upsetting it must be to feel caught between the branch and customer care, and we truly appreciate you bringing this to our attention.
Please be assured that your cancellation request has been escalated to the relevant team. Kindly confirm if you are still reachable on ***, so our team can contact you directly to assist further.
Cell C | NR
Best regards,
Thank you for reaching out to Cell C.
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how upsetting it must be to feel caught between the branch and customer care, and we truly appreciate you bringing this to our attention.
Please be assured that your cancellation request has been escalated to the relevant team. Kindly confirm if you are still reachable on ***, so our team can contact you directly to assist further.
Cell C | NR
Best regards,
Your case has been escalated to our support team, and a consultant will be in touch shortly to assist you directly. We are committed to resolving this matter professionally and ensuring that all concerns—including cancellation terms and service experience—are addressed fairly.
We appreciate your patience and the opportunity to make this right.
Cell C | NM
Best regards,
Your case has been escalated to our support team, and a consultant will be in touch shortly to assist you directly. We are committed to resolving this matter professionally and ensuring that all concerns—including cancellation terms and service experience—are addressed fairly.
We appreciate your patience and the opportunity to make this right.
Cell C | NM
Best regards,