Utterly Disgusted at the level of "CUSTOMER CARE" from Cell C

This is not the first disappointment I've experienced with Cell C. Why I took out a second contract with them, is beyond me! My new contract started in April this year, and after my phone took a fall it was booked in for repairs. In July I followed up as to what the progress was on my device, and was told it was sent back to the store. Upon arrival at the store I discovered that the device was sent back as the store consultant forgot to tick the the box stating the device is covered by insurance. My device had to be sent back for repairs. At this stage I was irritated, as no apology was given for this slip up. On the 6th September I called the customer care line, as another 2 months had just passed and I still received no feedback as to what was happening with my phone. I was transferred to the repairs department, and was informed by an agent that my device is ready for collection at Cell C Longbeach Mall. I contacted the store and spoke to ***nor who checked if my device was ready for collection. ***nor informed me that the phone is at the store but was not repaired due to the quote being rejected, without any explanation as to why. I then asked her why she did not contact me with this update, to which she rep**** an sms would have been sent to to notify me. Where is the customer service?!!! They seriously don't give a rats ass about their clients. The very next day I received an sms to that the phone has been sent back for repairs. This is now the third time it got sent back. Today I called in and was informed by the insurance department that there is an excess fee which needs to be paid. So much time wasted! My account has been debited for 4 months for a device that I was not even using. Had I been informed right at the start that there is an excess fee, all of this could have been sorted. Utterly disgusted in the client service care of this company once again. They should really step up up there level of customer courtesy!!!! I will definitely never take out a contract with this place again!!!!