Utterly Disgusted !!!!!!!

A few months ago, I had lost my sim card upon contacting Cell C to arrange for a sim swap so that I could get my cellphone number back as the sim-card was linked to my google accounts that contained very important information that I could not recover i ( I could not remember the google password created in 2014) , I found out that the number was never registered in my name as requested and confirmed by the Cell C Call center 5 years ago it was still registered in my ex'es name , they had advised that I could not request a sim swap my ex had to contact them regarding the sim swap, he phoned the call center who then advised him that he had to go to the store, he went to 3 different stores who were unable to help him.

I then decided to visit the Centurion branch in Centurion , they advised that they could assist me I just had to bring with an affidavit stating that I had lost the sim card and that the number affiliated with the sim card was registered to my ex , an affidavit from him giving me permission to do the sim swap and transfer the number to myself, an affidavit that I accept the transferal of the number, proof of address from both parties as well as both of our ID'S. When I went to the branch to get the sim swap done I was advised that the number had been deactivated ( This due to Cell C NEGLIGENCE and refusal to assist it's loyal customers.

The Cell C in Mall@ reds were more than willing to assist with my request but also had tried and failed for a further 4 months, due to the call center requesting more information and different documents every single time.

Eventually telling the store a week ago that he had to come into the store in do the sim swap himself which he TRIED TO DO IN THE FIRST PLACE AND FAILED!!!!

The store than provided me with the CEO'S escalation desk's number which I contacted and spoke to Fegile (reference number: ********** ********** 4) who failed to get back to me after I had explained how important it was that I get this number back.

It has been 7 months and I have not gotten anywhere!!! I have been a loyal customer to Cell for many years and have sworn by this network. But I am disgusted with the service that your call center provides to not only your customers but the employees at your stores too as they have limited access and can not preform all function required of them.

Upon retrieving my prepaid number I was considering taking out a contract with Cell C, but if the service is so terrible and struggling to do a simple sim swap. I am reconsidering my decision to do so, if this is the way your customers are treated!!!! I am beyond disappointed!!!