Utterly disappointing customer service!

<p>Good day,</p> <p> </p> <p>I have a huge issue and I dont seem to be getting anywhere with it. </p> <p>I received my upgrade of my Samsung S7 in March this year of which I changed my package that would be effective end of June and would be accompanied by 50GB's free. On receiving my upgrade still on my same package waiting to change over, my account shot up to over R2000 which I paid the first 2 months but being unemployed at the time as well as a single parant of 2 this was a huge concern to me and of course i enquired about it, of which i simply recieved a report stating that the data was the issue as once you run out of data thyecharge me R1 per MB after that, i then enquired how I was going through 22GB of data for them to warrant that and they sent me an itemized billing, again not a hell of a lot of assistance! i then refused to pay another cent till i knew what was going on with my account as i simply cannot afford to pay out such amounts, i got a message to say i must pay R1980 odd to keep my account open which I did(well my new boss did as I need it for the work industry I am in) and they cut me off anyway. I enquired about that too and again no response.</p> <p>I went through the itemized billing sheet and picked up the exorbidant amount used and that it was early hours of the morning while i was sleeping and enquired how this is possible if all auto updates are switched off and didnt recieve a response back. I then went into the store at Vincent Park and Spoke with the manager Onke Mbiyo to whom went through my phone and confirmed she too was stumped as to what would be causing it as she too saw my auto updates were off. She then tried to communicate internally and only received an email which she forwarded to me to say they cannot get hold of me although on their side they can see they have blocked my phone line so makes very little sense to me. Every time I call I get more and more disappointed with the service as there is clearly a problem and they clearly arent interested in helping me let alone keeping me as a client! I think my account could be hacked of which I too brought to their attention and they sent me a page of literally just numbers on it and I obviously havent the foggiest how to read let alone understand and i said just that and low and behold no reply. My phone has been switched off for the entire of my 3 month probation and not shedding good light on me at all regarding rectifying the issue but i feel like I am stuck between a rock and a hard place as I chase them to help me find the issue to reconnect me! It has also messed up my credit score and has gone on for a total of 7 months now and i cannot afford to be in this position! There is no point paying the amount that i did not use and without rectifying the issue to be hastle free once reconnected either! Please help!!! you may call me on ********** / ********** </p>