CM
Charlene M
1 reviews | Active since Jun 2018
03 Jan 2021, 11:22
Utterly Digested - Contract Cancelled without notice
I am utterly disgusted. My contract was cancelled without me knowing. Yes, my contract is in arrears due to Covid constraints. No email, sms or phone call was made to me to try and make any arrangements yest my contract was cancelled. I want to be contacted via email - *** as I do not have a phone number to receive calls on. Your call centre is has highly rude staff who refused to assist and didnt want me to even speak to a supervisor. Please treat this as urgent. I have my number for more that 10 years. If it needed to be cancelled why couldnt I get the option to have it on Prepaid.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
03 Jan 2021, 12:32Hi Charlene
Thank you for contacting Cell C.
Kindly note that the number can unfortunately not be migrated to prepaid as the account is in arrears.
For security purposes please send us your alternative number of contact and we will put you in touch with our Collections Team.
^MM
Thank you for contacting Cell C.
Kindly note that the number can unfortunately not be migrated to prepaid as the account is in arrears.
For security purposes please send us your alternative number of contact and we will put you in touch with our Collections Team.
^MM
Best regards,
Cell C's reply03 Jan 2021, 12:32
Official
Hi Charlene
Thank you for contacting Cell C.
Kindly note that the number can unfortunately not be migrated to prepaid as the account is in arrears.
For security purposes please send us your alternative number of contact and we will put you in touch with our Collections Team.
^MM
Thank you for contacting Cell C.
Kindly note that the number can unfortunately not be migrated to prepaid as the account is in arrears.
For security purposes please send us your alternative number of contact and we will put you in touch with our Collections Team.
^MM
Best regards,
CM
Charlene M's updateReviewer Update
03 Jan 2021, 12:42My problem is you guys didn't give me a chance to sort my account out, you cancelled without making any means of contact with me. I will make payment, but I want my number re-instated.
Call *** - or give me a number to call.
This is very very unprofessional
Call *** - or give me a number to call.
This is very very unprofessional
CM
Charlene M's update03 Jan 2021, 12:42
Reviewer Update
My problem is you guys didn't give me a chance to sort my account out, you cancelled without making any means of contact with me. I will make payment, but I want my number re-instated.
Call *** - or give me a number to call.
This is very very unprofessional
Call *** - or give me a number to call.
This is very very unprofessional
CM
Charlene M's updateReviewer Update
07 Jan 2021, 12:11I am still waiting for someone to contact me. No email or call.
Please use ***
Please use ***
CM
Charlene M's update07 Jan 2021, 12:11
Reviewer Update
I am still waiting for someone to contact me. No email or call.
Please use ***
Please use ***
CM
Charlene M's updateReviewer Update
13 Jan 2021, 12:06I am still waiting for someone to call me
CM
Charlene M's update13 Jan 2021, 12:06
Reviewer Update
I am still waiting for someone to call me