Utterly Bad Service

I was ****** Friday night at gunpoint. My phone was taken. I then contacted customer care to block my simcard and do a simswap. I couldnt get all the security questions right so i couldnt be helped. I then went to the Parow Centre branch to have my phone blacklisted which takes 3 days but they couldnt help me do a simswap because my simcard is not on the system or not Rica'd under my Identity number which is strange because i did Rica my simcard with my ID. I then tried to get as much information regarding the security questions for customer care and managed to get 4 out of 5 right. They then told me they cant help me because i tried too many times and have to wait for 30 days to try again meaning my simcard will be still be active in someone elses hands. My account etc. and personal information is linked to my simcard so what must i do now? Sit back while they ***** from my accounts? The service that was rendered is pathetic.