UTTER INCOMPETENCE!!!!

Item: Cell C
Rating: 1

Once again CellC shine in their incompetence. I have been a client of theirs since probably 1990 and myself and my family have had various contracts with them over the years. Today I tried to renew one of my existing contracts with then only to be informed that my credit rating has been declined because there was a late payment at end of July 2021. Firstly - the payment is done by DEBIT ORDER meaning Cell C withdraw the funds from my account so if there was any late payment it was DUE TO THEIR INCOMPETENCE!!!! Secondly, the 31st of July was a Saturday and to my knowledge debit orders like that are then deducted the next work day. According to my bank statement the payment was deducted on the Sunday, 1 August. So tell me, HOW IS THIS MY FAULT and is my credit score DECLINED!!!!!!!!! This mess needs to be sorted TODAY.

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Replies (2)

's updateReviewer Update

29 Nov 2021, 17:50

My account has had a good record for about 20 years with yourselves not just 3 months. According to you my payment was late at the end of July. How the hell can my payment be late when it is on a DEBIT ORDER which means you take the money from account so whose fault is it if there was a so-called late payment. This is unacceptable and I will hold you responsible if I am not able to upgrade to the black Friday special that I am wanting to do. This needs to be sorted out NOW!!!

's update29 Nov 2021, 17:50

Reviewer Update

's updateReviewer Update

29 Nov 2021, 21:08

I am reachable on ***

's update29 Nov 2021, 21:08

Reviewer Update

I am reachable on ***