UTTER INCOMPETENCE

I currently have 2 contracts with Cell C. Today one of my phones was ****** and I called them to block the SIM card on the ****** phone and to do a SIM swap as I need this phone operational. During the call I REPEATEDLY reminded the person to make 100% sure that the sim swap was done on the correct number (074...), repeating the number numerous times and emphasizing that they DO NOT do the simswap on the second phone ( 084...). Later I received an SMS on the second phone (084....) informing me that the simswap I requested on that number had been done. Obviously when I tried to use that phone IT WAS NOT WORKING!!!!!. When calling the call centre it was confirmed that the simswap had been done on the 084 nr and that I had to insert the new simcar in this phone. When insisting that the simswap had been done on the incorrect number and that I wanted the error corrected I was informed that I could only call tomorrow morning to do the swap on the phone it was originally supposed to have been done on. I had to buy I simcard and I am being charged for this INCORRECT SIMSWAP, and tomorrow I wil have to repeat this whole process at my expense and HOPE AND PRAY it is done CORRECTLY THIS TIME. I have never experienced such shear incompetence in my life!!!!!!!