Utter Incompetence!

Reference *** (plus others). Migrated my account on 9 April. Ever since then I have had problems. I have been charged tripple what I agreed. I wasn't told my call rate was going to change. The agent processed this as an upgrade not a migration. I was told I would get a free handset, as part of the new package I went on. Told I could Top Up, but not told that it only lasts 5 days. In the past 3 months I have spent R1,800 on my cell phone, if I had stayed on old contract would have been less! Migrated to save money!<br> I have made over 20 calls, spoken to Upgrades, Retentions, Follow Up team, Accounts and get passed from one person to the next. No one takes ownership to solve the problem. I am sick of trying to sort your mess out, and the agent completely misled me, sold me a package that I can't actually use and isn't fit for purpose. so much for my consumer right to fair and responsible marketing, and my right to fair and honest dealing. Told by Cell C that if I want to cancel I have to pay for my FREE phone, nearly R1,200. Trying for 5 weeks to sort this out and getting nowhere, just want to cancel my contract and never deal with this company again. They are clueless!!!!!!