utter hogwash and disgusting customer service

To whom it may concern.

I am not certain if this is the treatment that is given to ALL your clients because the service I have received thus far from this company is utter hogwash and quite frankly disgusting.

After numerous phone calls and dealing with different agents I am still without a phone and a bitter taste in my mouth with the service I have received from Cell C Surance

Again I spoke to the floor manager who KEEPS promising that he will come back to me and nothing ever really changes mind you I had to wait a week before I could receive feedback on top of it all I again had to do the calling and finally I spoke to Vishane who wasn’t of help as he promised to look into the matter and I am assuming he is still looking into the matter as I have received no feedback whatsoever.

On Numerous occasions I have requested that I be settled in cash since you are not able to replace the device I have lost, and as per your Policy wording I quote

“3. If the Mobile Equipment must be replaced, the maximum benefit will be equal to the replacement value of the Mobile Equipment at date of loss provided that the replacement value will not exceed the maximum insured value indicated on the schedule of insurance. 4. The maximum amount that Hollard will bear in respect of any incident is the insured value indicated on the schedule of insurance, not exceeding R25 000.”

Again in Writing I am requesting that I be settled the sum insured so I can personally purchase the phone elsewhere because I am not willing to settle for a different brand. With all that being said please take note that if I don’t receive feedback by Friday the 8th of June 2018. I WILL take this to the ombudsman and to my lawyers as well because this is unacceptable and appauling cstomer service and for the life of me I hope that I never have to expereince this from any service provider! I actually NEVER want to deal with Cell C EVER AGAIN thanks to this disgusting and unprofessional dealings that I have had with the insurance.

MPHO MARUMO