AM
Akhona M

1 reviews | Active since Oct 2009

24 Oct 2016, 07:20

Usual airtime rip-off and trouble sending messages

<p>I had airtime including bonus airtime that was valid till sunday. So with R8 something left of my own airtime and R18 something bonus airtime, i decided to call my mother (Saturday) on her cell c number and lo and behold, my regular airtime was taken and was left with 30c airtime and R16 something bonus airtime. Honestly I feel like this bonus airtime thing is a **** where you think that we wont look at our balances, we will just recharge again. As if that **** was not enough, the cell c network has been **** for over a month now. When i try to send messages, i am lucky if it goes through on the first or second try although i have enough airtime for that. You service and now network has become so ****py. I am just fed up with Cell C! Please just credit my account with my airtime and do away with your bonus airtime ****.</p>

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Replies (4)
Cell C
Cell C's reply24 Oct 2016, 07:52
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply24 Oct 2016, 11:36
Official

Palesa confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN

AM
Akhona M's update21 Jul 2017, 12:12
Reviewer Update

Apologies for the late update but my issue was sorted out as indicated by the Cell C team above and I was very happy with the resolution and time it took to do so.

Kind regards

Akhona

Cell C
Cell C's reply21 Jul 2017, 14:09
Official

Thank you for providing us with feedback and we are so happy with the way Palesa assisted you.

Have a lovely day further.

Regards

Cell C | PN