SR
Simone R
1 reviews | Active since Apr 2014
09 Nov 2026, 22:13
Uselss customer care
Upgraded my device over the phone. Device arrived and I wasn't happy. Requested a return within my 7 days of receiving the device. Courier came to pick up when we had just popped out. They wouldnt wait for us. Told us they would come back the next morning. A week later no sign of them. Called Cell C again. Their records showed I had cancelled the return. (I didn't) 5 phone calls later - each person promised they would resolve the issue the following day. A month later I still sit with the device and no resolution to my problem.
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Cell C's replyOfficial
09 Nov 2026, 22:25Hi Simone R,
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced with the device return process. We understand how disappointing it must be to have made several follow-ups, received assurances, and still have no resolution after a month.
This is certainly not the level of service we strive to provide. We regret the delays and inconvenience caused.
Please be assured that we will escalate this matter to our Support Team for further assistance. They will reach out to you to address your concerns and assist with resolving the matter.
Thank you for your patience and for bringing this to our attention.
Cell C | SM
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced with the device return process. We understand how disappointing it must be to have made several follow-ups, received assurances, and still have no resolution after a month.
This is certainly not the level of service we strive to provide. We regret the delays and inconvenience caused.
Please be assured that we will escalate this matter to our Support Team for further assistance. They will reach out to you to address your concerns and assist with resolving the matter.
Thank you for your patience and for bringing this to our attention.
Cell C | SM
Cell C's reply09 Nov 2026, 22:25
Official
Hi Simone R,
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced with the device return process. We understand how disappointing it must be to have made several follow-ups, received assurances, and still have no resolution after a month.
This is certainly not the level of service we strive to provide. We regret the delays and inconvenience caused.
Please be assured that we will escalate this matter to our Support Team for further assistance. They will reach out to you to address your concerns and assist with resolving the matter.
Thank you for your patience and for bringing this to our attention.
Cell C | SM
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced with the device return process. We understand how disappointing it must be to have made several follow-ups, received assurances, and still have no resolution after a month.
This is certainly not the level of service we strive to provide. We regret the delays and inconvenience caused.
Please be assured that we will escalate this matter to our Support Team for further assistance. They will reach out to you to address your concerns and assist with resolving the matter.
Thank you for your patience and for bringing this to our attention.
Cell C | SM