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AN
Anitha N

1 reviews | Active since Dec 2022

16 Jan 2023, 15:33

Uselss

I have a contract with you and my payments are not getting allocated. This was escalated weeks ago and now my line is suspended once again.

0
Replies (21)
AN
Anitha N's update16 Jan 2023, 15:49
Reviewer Update
I want this matter to be tended to immediately - I expect a call by 4pm.
AN
Anitha N's update16 Jan 2023, 16:00
Reviewer Update
my cell line is disconnected and this is used for work purposes
Cell C
Cell C's reply16 Jan 2023, 16:32
Official
You will be contacted to be assisted.

^NH
AN
Anitha N's update19 Jan 2023, 11:55
Reviewer Update
Good day my query is still not resolved and my line has been suspended once again. I want a manager from cell c to call me now!
AN
Anitha N's update19 Jan 2023, 12:20
Reviewer Update
I spoke to Phato from collections who unlocked my line and told me she was waiting for the department that allocates payments to get back to her. She was supposed to give me a call and give me feedback however to date no feedback has been given. She assured me that she has all the proof of payments and that the bill will be rectified. This morning my cell service was disconnected once again and my bill shows R2226 outstanding. What do I have to do to have this fixed??? I want a manager to call me urgently or i will request for a refund on my fone bill for the days that my service was suspended and I was not using my fone as I needed to make use of other services.
Cell C
Cell C's reply19 Jan 2023, 12:24
Official
Kindly be advised that we will need to re-escalate your query to our team to further assist.

Regards
^TM


AN
Anitha N's update19 Jan 2023, 12:25
Reviewer Update
I cant even call anyone and do anything - I am left with nothing - I want someone to call me urgently or I am taking this to the CEO!
Cell C
Cell C's reply19 Jan 2023, 12:33
Official
Kindly be advised that your query has been referred to our team. You will be contacted and assisted accordingly. 

Regards
^TM 
AN
Anitha N's update19 Jan 2023, 15:31
Reviewer Update
At what point will someone contact me?
Cell C
Cell C's reply19 Jan 2023, 16:21
Official
We have re escalated your query , you will be contacted for assistance.

^NH
AN
Anitha N's update20 Jan 2023, 09:58
Reviewer Update
I still haven't been contacted yet.
Cell C
Cell C's reply20 Jan 2023, 10:11
Official
You will be contacted accordingly. 

Regards
^TM  
AN
Anitha N's update20 Jan 2023, 11:21
Reviewer Update
still no contact made even after me calling and asking to speak to a manager from the customer service division. you guys are just useless

AN
Anitha N's update20 Jan 2023, 11:38
Reviewer Update
u want me to wait for 24 to 48 days???? is this a joke
AN
Anitha N's update20 Jan 2023, 12:05
Reviewer Update
what is the R649 for? R499 is my subscription what is the R150 for ?
AN
Anitha N's update20 Jan 2023, 12:07
Reviewer Update
My line was terminated for for 2 weeks in total when payment was made and payment was not allocated due to your incompetence - i want a pro rated bill for December for the days suspended.
Cell C
Cell C's reply20 Jan 2023, 12:36
Official
Our team will make contact to urgently assist. 

Regards
^TM
AN
Anitha N's update20 Jan 2023, 14:52
Reviewer Update
still no call or feedback......its 3pm - if my line is not reconnected and payment allocated i will be escalating the matter to the CEO.
Cell C
Cell C's reply20 Jan 2023, 15:50
Official
We apologize for the inconvenience , you will be contacted .  

^NH
AN
Anitha N's update23 Jan 2023, 13:21
Reviewer Update
Is anyone planning to contact me???

AN
Anitha N's update23 Jan 2023, 14:37
Reviewer Update
Hi as discussed please call ***