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AB
Andries B

1 reviews | Active since Jul 2020

21 Feb 2024, 08:02

USELESS>>>>>PATHETIC>>>>>>***********

I would like a supervisor to please call me back with the issues that I'm trying with your *********** staff and lack of customer service and skills to sort out since the 2nd of February 2024

NOT A HAPPY USELESS CELLC CUSTOMER DETAILS BELOW Your reference for your payment allocation case is ***

0
Replies (18)
AB
Andries B's update21 Feb 2024, 08:04
Reviewer Update
Your reference for your payment allocation case is *** vad ***I am waiting for a superior to call me. I AM WAITING FOR FEEDBACK
Cell C
Cell C's reply21 Feb 2024, 08:19
Official
Dear Andries Botha,

Thank you for contacting Cell C.

We sincerely apologize for the inconvenience and distress caused by the recent events related to your Cell C account. It's important to us that you have a positive interaction with our customer service. Please note that your query has been escalated, you will be contacted to have the matter resolved.

Regards,
Cell C| GN

Best regards,

AB
Andries B's update21 Feb 2024, 08:37
Reviewer Update
I am sick and tired of your excuses and soft talks, Get the problem sorted out. Why must a issues go further or fight before we can get the service we deserve. I AM NOT HAPPY I WANT IT SORTED OUT TODAY ***
Cell C
Cell C's reply21 Feb 2024, 08:42
Official
Good day,

We understand your frustration. Our turnaround time is 24-48 working hours however you will be contacted as soon as possible.

Regards,
Cell C | GN

Best regards,

AB
Andries B's update21 Feb 2024, 08:53
Reviewer Update
I was told last week when a ref number was given they will call me 7 days later no call...... USELESS
Cell C
Cell C's reply21 Feb 2024, 08:55
Official
Good day,

We can assure you that you will be contacted and assisted with the matter.

Regards,
Cell C | GN


Best regards,

AB
Andries B's update22 Feb 2024, 16:27
Reviewer Update
Received a call yesterday from Cell C Stating that everything is done and sorted..... I appreciated that, But today I received a call @ 12h08 that my account is in arrears and I said but yesterday I got a call that my account has been sorted out and I don't owe any on my account, WHY THE CALL THEN TODAY..

I NEED THIS TO BE SORTED OUT

I WAS TOLD THAT MY ACCOUNT WAS UP TO DATE
Cell C
Cell C's reply22 Feb 2024, 16:48
Official
Good day  Andries Botha,

Apologies for the inconvenience caused on your part, we have requested our Support Team to call you back to clarify.

Regards
Cell C | TD

Best regards,

AB
Andries B's update24 Feb 2024, 16:48
Reviewer Update
16h35 (24/02/2024) and a Debit order tried to go off again from my account ....3rd time now...
YOUR ORGANIZATION ARE SO UNPROFESSIONAL. CAN IT BE SO DIFFICULT TO SORT SOMETHING OUT
I have been on the phone with about 10 different people, And I was promised that it will be sorted out. Still no luck
But I keep getting a satisfying email to rate the service,,, Guess what ....UP TO ****
CAN THIS PLEASE BE SORTED OUT
Cell C
Cell C's reply24 Feb 2024, 17:29
Official
Good Day Andries Botha,

Thank you for reaching out to us. 

Please receive our sincerest apologies for the inconvenience caused. Our Finance Team is currently experiencing a backlog however, we can assure you that our Team is attending to your query.

Regards,
Cell C | TN

Best regards,

AB
Andries B's update27 Feb 2024, 10:48
Reviewer Update
Still no phone call or any sort of feedback regarding my Issues.... Keep Apologizing but feedback and service just keep going back words. To say the least NOT HAPPY WITH THE SERVICE
Cell C
Cell C's reply27 Feb 2024, 10:52
Official
Good Day Andries Botha,

We apologize for your less than satisfactory experience with us, which did not meet our usual customer service standards.

We have emphasized the importance of resolving this matter promptly to our team, and we will contact you with an update.

Regards 
Cell C | MN

Best regards,

AB
Andries B's update29 Feb 2024, 15:06
Reviewer Update
Still no Feedback or update, every time I get a call to apologies, but that's where it stops
Cell C
Cell C's reply29 Feb 2024, 15:21
Official
The matter is with our finance team as advised by our support agent. Feedback will be provided once it has been received from finance.

Regards,
Cell C | SR

Best regards,

AB
Andries B's update29 Feb 2024, 15:37
Reviewer Update
Can see why its taking more then 2 weeks to be sorted out by your so called finance team.........BAD EXPERIENCE
Cell C
Cell C's reply29 Feb 2024, 15:47
Official
We have requested priority on the matter, our team will be in touch.

Regards,
Cell C | SR

Best regards,

AB
Andries B's update29 Feb 2024, 16:03
Reviewer Update
Thank u, Will wait to here from u
Cell C
Cell C's reply29 Feb 2024, 16:06
Official
You're welcome. 

Regards,
Cell C | TN

Best regards,