USELESS USELESS USELESS

I have now had more than enough. I've wasted enough of my precious time dealing with USELESS people who obviously aren't qualified to do the job employed to do, or he/she is trying to be clever with me and instead of solving my problem is making it WORSE!!! I want the PA of the CEO's email address because he needs to know that people are employed that can't even follow a basic instruction. POPIA Act is still NOT being followed either and I'll now be going to ICASA .I would so like to get the name of the idiot that can't follow a simple instruction but earns a salary every month. This has gone on far too long now. I also had a query escalated on 3 December about the router not switching on so can't connect to data, and guess when I got a call back regarding it??? The SEVENTEENTH of December!!!!! If my mom hadn't got it working again she wouldn't have been able to use her data all that time. Is that what you call customer service???? I must say I was shocked that someone actually bothered to phone 14 days later. Usually I never get a call back!!!!