Useless, useless, useless

I queried the data charges to my January account which was exceptionally high (R1344). I always purchase a data bundle and NEVER use 'out of bundle' data. Dominique arranged a report, which I never got, so, I sent an SMS to Dominique requesting the report AGAIN. No response. I called Dominique on 28/2 and she claimed to have sent me email, but I hadn't received anything. She promised to call back again between 3-4pm, but nobody called.<br> <br> Days later I received the data report by email. The data totals over 8GB. I'm not contesting the amount of data. I'm contesting this is 'out of bundle' ... and there is nothing in the report to indicate whether the usage reported has been charged at 'bundle' or 'out of bundle rates'. As I said above, I ALWAYS purchase a bundle as soon as my data is used up.<br> <br> AND Cell C do NOT send me any statements (AT ALL) ... nothing ever comes in the post, or is sent by email; so how am I supposed to check if that data usage is covered by the 'bundles' purchased?<br> <br> AND I have a maximum monthly credit of R1000; so how did my bill for January get up to R1344???? ... is Cell C going to sort this out, or is it going to the National Consumer Commission?