ZH
Zelmarie H
1 reviews | Active since Sept 2018
28 Dec 2021, 09:07
Useless to say the least
ZERO STARS IF I COULD
Very unprofessional service! No one has a clue what is going on in the accounts department. Spoke to 5 different people no one was able to resolve my query, one more confused than the other. Really ****ed with this service. Telling me that I failed the security question, so now my question is, how does one lie about name surname ID number and debited account when you've only had one of each your entire life.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
28 Dec 2021, 09:53Good day Zelmarie
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please send us a private reply with full description of your query.
We will assist.
^YM
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please send us a private reply with full description of your query.
We will assist.
^YM
Cell C's reply28 Dec 2021, 09:53
Official
Good day Zelmarie
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please send us a private reply with full description of your query.
We will assist.
^YM
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please send us a private reply with full description of your query.
We will assist.
^YM
ZH
Zelmarie H's updateReviewer Update
30 Dec 2021, 08:49No need to reply privately, Cell C handed me over to Blake Associates due to Covid I could not pay my bills, so I understand why I've been handed over, Blake Associates started debiting my bank account in September 2020, everything went smooth sailing, December 2021 I see that the debit order is not going off of my bank account, I phoned Blake Associates, regarding the debit order that did not go off, the lady told me that Blake Associates no longer work with Cell C, to my knowledge someone should have noticed me about this, and that I should phone Cell C Customer Service, I phoned 084 135 numerous times, every time a different consultant picks up the phone, not having any clue how to assist me, the first lady was very arrogant, saying that the system kicked her out and I should phone back in a minute or so, 2 minutes later I phoned back, speaking to a different consultant, she gave me the following number ***, when I phone the number it says that the line is no longer in working and I should contact 084 135, so I phone 084 135 again, only to speak to a consultant that drops the call, so I phone again, speaking to a lady to hear that she cannot access my account, because I don't pass the security questions, which consisted of my name, surname, ID number and the bank that I am banking with, she told me to go to a branch they will be able to assist me, so yesterday, 29 December 2021 I took off at work, trying to sort out this matter, to try and pay the amount before my name gets any worse, due to Cell C adding me to the black list. The lady at the Branch gave me the following number *** said that I need to use option 4, when I phoned the number the line rang for 3 minutes before I hung up as no one was answering the phone, tried phoning the number again, just get a beep beep as if the line is no longer in service, Google to see if I can get any other contact numbers as I really want to pay the account as soon as possible, get the following number on Google when searching Cell C Legal Department *** option 2 to speak to an administrator that will assist me to reach the Legal Department, phone the number, only to get to Device Insurance, listen to the options, nothing about speaking to a consultant or Legal Department came up in the options. This is really frustrating and I would like to pay my account so that I can go on with my life without this burden hanging over my head, because no one can assist me, the only thing that's happening is being send from one person to another, no one really capable of assisting and resolving the matter. I would highly appreciate if someone can give me a contact number who will be able to assist me, or someone in Management to get in touch with me if this is what it takes to resolve the matter.
ZH
Zelmarie H's update30 Dec 2021, 08:49
Reviewer Update
No need to reply privately, Cell C handed me over to Blake Associates due to Covid I could not pay my bills, so I understand why I've been handed over, Blake Associates started debiting my bank account in September 2020, everything went smooth sailing, December 2021 I see that the debit order is not going off of my bank account, I phoned Blake Associates, regarding the debit order that did not go off, the lady told me that Blake Associates no longer work with Cell C, to my knowledge someone should have noticed me about this, and that I should phone Cell C Customer Service, I phoned 084 135 numerous times, every time a different consultant picks up the phone, not having any clue how to assist me, the first lady was very arrogant, saying that the system kicked her out and I should phone back in a minute or so, 2 minutes later I phoned back, speaking to a different consultant, she gave me the following number ***, when I phone the number it says that the line is no longer in working and I should contact 084 135, so I phone 084 135 again, only to speak to a consultant that drops the call, so I phone again, speaking to a lady to hear that she cannot access my account, because I don't pass the security questions, which consisted of my name, surname, ID number and the bank that I am banking with, she told me to go to a branch they will be able to assist me, so yesterday, 29 December 2021 I took off at work, trying to sort out this matter, to try and pay the amount before my name gets any worse, due to Cell C adding me to the black list. The lady at the Branch gave me the following number *** said that I need to use option 4, when I phoned the number the line rang for 3 minutes before I hung up as no one was answering the phone, tried phoning the number again, just get a beep beep as if the line is no longer in service, Google to see if I can get any other contact numbers as I really want to pay the account as soon as possible, get the following number on Google when searching Cell C Legal Department *** option 2 to speak to an administrator that will assist me to reach the Legal Department, phone the number, only to get to Device Insurance, listen to the options, nothing about speaking to a consultant or Legal Department came up in the options. This is really frustrating and I would like to pay my account so that I can go on with my life without this burden hanging over my head, because no one can assist me, the only thing that's happening is being send from one person to another, no one really capable of assisting and resolving the matter. I would highly appreciate if someone can give me a contact number who will be able to assist me, or someone in Management to get in touch with me if this is what it takes to resolve the matter.