Useless to complete a network problem investigation sheet

<p>I completed a network problem investigation sheet and emailed it to Cell C on 20 June 2017. The Networks Department phoned me whereby I explained the situation to them. They committed to investigate the problem and provide me with feedback/a resolution. Since I did not receive any feedback (more than a month later), and are still experiencing the same network problems, I emailed Cell C again on 29 July 2017 requesting feedback to my network problem. The Networks Department phoned me again, I explained the situation to them again, they committed to provide me with feedback/a resolution again, but I have still not received any feedback or a resolution yet.</p> <p> </p> <p>The network is unusable during peak times; we are unable to work from home and will have to change to a different service provider if the network problem is not resolved as a matter of urgency. We still have 184.19 GB of data left on my Cell C account - will this be refunded since I am unable to use the network?</p>