Useless Staff

Debit Order Issues - My contract is an UPFRONT payment my account gets debit on 25 of Month but all my data and airtime only loaded on 1st of the Month, no issues come December my debit order date and Cell C doesn't debit my account, money still there I called to enquired why my account is not debit and why my service is suspended they cannot answer I do an EFT payment, 25 January they dont debit my account I called in spoke to Nozipho and she confirmed they will re-instate the debit order with immediate effect account should be debit on the 29 Jan nothing happend I get a call from Winnie on the 30 Jan requesting payment I confirmed the conversation with Nozipho giving her the reference number: ***44 0160 only to be told that "The Debit order request has being received" I made another EFT payment on 30 Jan as once again Cell C didnt Debit my account 2nd time now Dec and Jan, I called now to speak to Collection Agents/Customer Care and they cannot advise me why the Debit order was cancelled from Cell C side, after arguing over 21 minutes she is going to chat with her supervisors but decides to cut the call on me, *** now I understand why Cell C is bankrupt because of the Agents not listening to clients and answering there queries, I want a SENIOR person to contact me and get this problem resolved. Alternatively I will carry on doing an EFT payment on the last day, but so Help me if Cell C contacts me to offer me another CONTRACT.... I will lose it