Useless Sim Upgrade process
<p>I recently upgraded my contract with them and the lady informed me of a 48 hour process?? How the hell in 2016 can your process take 24 - 48 hours??? Improver your processes... This is ridiculous... to top it off I spoke to their contact centre Agetn Sindiswa that has not customer service and her TL Ntombi that was worse!!! I call them on 04/10/2016 at 08:17. My number ********** 255. I wanted to upgrade ********** 069.</p>
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Cell C's replyOfficial
04 Oct 2016, 08:58Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply04 Oct 2016, 08:58
Official
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
06 Oct 2016, 07:51Mpho could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Best regards,
Cell C's reply06 Oct 2016, 07:51
Official
Mpho could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Best regards,