Useless service provider.

The most useless service provider I ever came across. It has been 6 months I have been asking them to send my statement via email. Last month when I called the call Centre I was told my call was going to be transferred to back office. Two days later I received a call from the their back office who advised that the reason I haven't been receiving my statement is that their statement format has been change from PDF to infoslap and that from next month I will receive my statement in a infoslip format. I called in today and I spoke to Kedibone are explain my situation she then advised that for me to received my statement I would have to called in every month and ask for my statement to be sent either by PDF or Infoslip just imagine, can't the system be automated to PDF or Infoslip? whatever I decide and when asked to be transferred to someone in charge I was asked to hold, which I did but my call went answered for 10 minutes. I called again I spoke to Nomathemba I was placed onhold again for 10 minutes until I heard a voice asking me to rate the level of service (I'm asking my self what service)