KD
Kim D

1 reviews | Active since Apr 2013

02 Apr 2015, 09:21

Useless service once again.

Good day<br> <br> Please attached the letter from you Cell C, my contract with you is up today but you cell c have debit my account once again with R210.<br> <br> This is now beyond unacceptable. I phone your call centre who are as thick as can be. I have attached the payment that I was told to pay by one of your consultants to make my contract up to date. I have also attached the email I sent to [Email Removed] I asked in my email to him and to customer service if there was any more deductions. I GOT NO RESPONSE FROM CELL C. THEREFORE NO RESPONSE NO MORE DEDUCTIONS. Last month you deducted nothing. Go and listen to all your recorded conversations with me and cell c and find that NO one informed me any more deductions. Also there is been no written communication even though I have requested it?<br> <br> I want this sorted out in next 24 hours and my money returned to me or I will be pressing charges with cell c for ******* debiting my account without informing with. <br>

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Replies (1)
Cell C
Cell C's reply02 Apr 2015, 09:30
Official
Hello KIMLETTE29,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,