USELESS SERVICE FROM CELL C

I've made a payment on the 3rd of October 2023 on the cell c app for the amount of R1690 to get my account up to date. I phoned Cell c collections department because my line is still suspended, so they said that i need to send a proof of payment to ***, so i did send my bank statement showing the pay fast transaction of R1690 numerous times, and the feedback i have received from Cell c is that i need to show in witch account i paid it in to. I explained that it was an online payment. They cant find my Payment!!!!!!! who is going to reimburse me for the month that my service was suspended? the money i paid is out of my account and paid to Cell C via their APP. The service in this matter is the worst service ever!!!!!!!! I m not paying my account any further until this matter is resolved and i feel that Cell C need to reimburse me for all the costs that i spend to sort this out!!!!!!

VERY BAD SERVICE