1 reviews | Active since Apr 2016
Useless service
<p>I've been a Cell C customer for over 10 years now. Never missed a payment-they even call me to congratulate me on that every year.</p> <p>I allegedly have missed two month's payments since July 2016- i get this message from a debt collector sent by Cell C.</p> <p>Cell C does not call me, no email, no sms to tell me that i'm in arrears. A customer of over 10 years-no missed payment in 10 years.</p> <p>i call them back; attach proof of my bank statement; the debit orders in question are deducted BY CELL C on my account; money didnt bounce back. Cell C changed the amount they charged me from R130 to R110 without informing me.</p> <p>I email Yolanda Menuel from Cell C Debtor's department. I haven't heard back from her in 3 days. I highlighted my successful debit orders to her on the email- no feedback.</p> <p> </p> <p>can someone from Cell C call me back. I've been calling the Cell C Legal dept on ********** - no one answers. 3 days in a row.</p> <p> </p> <p>Appalled</p> <p> </p>
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Best regards,
And here we go again...9 months later and Cell C does it again. Guys, why is it such a struggle for you to keep to the account number i've given for debit orders?
over 1 year later and you're still calling me about bouncing debit orders because you're using the wrong account?-no maan. No. I can't do your job for you-how many times a month must i keep sending and resending proof of bank statements and payments till you get this right? NO
Just spoke to one of your consultants at 12.01 pm today-rudeness has a new name! Wow! Not only does she not allow me to speak and explain what's been happening, she raises her voice...wow.
Check your records-the call would've been made to me at this number:- ********** 264.
I cancelled a contract with Cell C in March 2017 and paid the cancellation fee of R299.67 on 29 March 2017. Reference is "Ref ********** 60".
To this day, i am still receving calls from Cell C talking about arrears on a contract i cancelled months ago. Not only that, but they are still trying to debit the account i closed over a year ago!!For a contract i cancelled 3 months ago!!
really guys?! How many times do i need to send and resend?
Please sort this out amongst yourselves...I'm not doing this again...
I have just resent an email with proof of payment for the cancellation to 'Cell C Exclusive' ********** 'Doreen Sebola' **********
Pls follow up on this- I cannot do this for you. Your consultant even asked me if i checked that you'd received the email-Really?? I must be a Cell C consultant as well as a customer?!
And here we go again...9 months later and Cell C does it again. Guys, why is it such a struggle for you to keep to the account number i've given for debit orders?
over 1 year later and you're still calling me about bouncing debit orders because you're using the wrong account?-no maan. No. I can't do your job for you-how many times a month must i keep sending and resending proof of bank statements and payments till you get this right? NO
Just spoke to one of your consultants at 12.01 pm today-rudeness has a new name! Wow! Not only does she not allow me to speak and explain what's been happening, she raises her voice...wow.
Check your records-the call would've been made to me at this number:- ********** 264.
I cancelled a contract with Cell C in March 2017 and paid the cancellation fee of R299.67 on 29 March 2017. Reference is "Ref ********** 60".
To this day, i am still receving calls from Cell C talking about arrears on a contract i cancelled months ago. Not only that, but they are still trying to debit the account i closed over a year ago!!For a contract i cancelled 3 months ago!!
really guys?! How many times do i need to send and resend?
Please sort this out amongst yourselves...I'm not doing this again...
I have just resent an email with proof of payment for the cancellation to 'Cell C Exclusive' ********** 'Doreen Sebola' **********
Pls follow up on this- I cannot do this for you. Your consultant even asked me if i checked that you'd received the email-Really?? I must be a Cell C consultant as well as a customer?!
Hi Sbongiseni
We'll ensure that this matter is sorted. Do expect communication.
Regards
Cell C | PN
Best regards,
Hi Sbongiseni
We'll ensure that this matter is sorted. Do expect communication.
Regards
Cell C | PN
Best regards,
As per feedback, this matter has been escalated for further assistance.
Regards
Cell C | PN
Best regards,
As per feedback, this matter has been escalated for further assistance.
Regards
Cell C | PN
Best regards,
Kindly respond to the email that Boitumelo sent for further assistance.
Regards
Cell C | PN
Best regards,
Kindly respond to the email that Boitumelo sent for further assistance.
Regards
Cell C | PN
Best regards,