Useless service

<p>On 26/07/16 I went to East Rand Mall to extend a voice contract. It happend that I have another contract for data only. The same day I received a message telling me that I was activated on EPIC 100 (instead of SMARTDATA 2GB). I phoned Cell C and I lodge a complaint - ********** 799. I was told the problem will be solved in 24-48hours. Also the store in ERM contacted me (Nono) and she said I be moved back.</p> <p>More than 2 weeks later the problem was not resolved. They told me the previous complaint was closed. I put another one - ********** 392. Today (27/07/2016), 3 weeks later, I still have the problem. Now they told me it was put on the wrong cue. I have another reference number now and I hope by Friday the matter will be resolved. Anyway I realized there are a lot of *********** people in thet company if it takes so long to solve their own mistake. I would like to know what is the criteria they employ their staff, but I belive COMPETENCY is not one of them.</p>