Useless service

Cell C should close down due to the fact they have no proper customer service, i have with cellc for years and the one time I have a problem it cant seem to get fixed.<br> I was promised a R99pm contract via the retentions department in november 2015.... on the01/01/2016was pro rata charged, which i enquired about, only for them to tell me my contract is notr a R99 package but a R169pm package.... I was furious and asked for the call recordings to be pulled out...this was not done. i had to call them on every occasion to find out whats the result.. this took a month,i eventually called the escalations department which also till today have not sorted my problem, its now on its 3rd month.<br> All the time i have find time in my day to call them to rectify a problem thats from their side,to date they have mentioned doing this and that to sort out my issue,.but still nothing.<br> I have asked them to cancel my contract and take away the phone, but they keep making excuses.<br> amazingly there is no one of higher authority that can help, how many other people are they ******** this way???? you get put on hold then sent from department to department. I will never use cellc again...