Useless Sales Call Centre

<p>On Monday 30 January 2017 I called the Cellc call centre and spoke to your call centre agent Palesa Sibeko. I wanted additional data for my daughter – cell number ***********. After some discussion, I selected decided that a smart data bundle 2GB inclusive of Huawei datamodem at a rate of R129 per month was the right answer.<br />This was then procured following all the steps, OTP, questionnaire, delivery address. Delivery via RAMM couriers was promised either Tuesday or the Latest Wednesday. Additional documentation was also requested (Copy of ID, Proof of Residence, 3 months pay slips) and this was supp**** via email the same day. It was also stated that I could not collect this from a store.<br />No delivery had occurred by Thursday so I requested status via email from Palesa with no response to date. I also attempted to call Thursday and Friday several times without being able to reach anybody who could help. On Saturday morning I managed to raise an answer from one of your agents that told me administration does not work weekends. FYI, your website does not say this. In addition your website has no email response capability and your complaints page gives the user only 180 characters to spell out the problem – basically useless.<br />As can understand I wanted the modem urgently and all sorts of ***** alarm bells were going off. I climbed into my car and went to your Sandton store. Stanwin, assisted me and we did a new contract and I have the device and contract. Please complement Stanwin he turned the situation around – I was ready to cancel my other two contracts.<br />The above however does not address some very important issues:<br />1. What happened to the original telephonic contract – has this been cancelled?<br />2. Where are my highly sensitive documents?<br />3. Why do your staff not respond to emails?<br />4. Why can your call centre not answer it’s phones nor deal with contractual enquiries on the weekend?<br />5. Why are your call centre agents allowed to use their personal cell numbers on electronic signatures Palesa Sibeko is ************ and then what is worse not answer calls to this number?<br />Bottom line – CellC your sales call centre and contractual support services JUST DON’T WORK and provide lousy service.</p>