MM
Mohammed M
1 reviews | Active since Aug 2019
19 Jan 2025, 11:09
Useless pathetic disgusting service from cell c which is what we arw used to over the year's
Useless pathetic disgusting service from cell c which is what we arw used to over the year's. **** network always getting cut off at call centers and repeating security questions 100 times to each consultant. Self service pin non existent almost year and a half. Still mentioned on voice prompts. New app. Hardly anything explained about vaults n perks. When asked consultants don't even know themselves. What's the use of accumulation of stickers to redeem when there is HARDLY ANYTHING TO REDEEM MOST TIMES. USELESS USELESS SERVICE.
Helpful (0)
Replies (17)0
Replies (17)
Cell C's replyOfficial
19 Jan 2025, 11:25Dear Mohammed Mansoor,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience you’ve experienced with our services, including network issues, call center interactions, and challenges with the app and perks. Your concerns are valid, and we regret that we’ve fallen short of meeting your expectations.
We’ve taken note of your feedback regarding self-service PINs, app navigation, and the availability of redeemable perks. We will escalate this to the relevant teams to ensure these areas are addressed and improved.
We appreciate your patience and understanding as we work towards enhancing your experience.
Kind regards,
Cell C | GM
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience you’ve experienced with our services, including network issues, call center interactions, and challenges with the app and perks. Your concerns are valid, and we regret that we’ve fallen short of meeting your expectations.
We’ve taken note of your feedback regarding self-service PINs, app navigation, and the availability of redeemable perks. We will escalate this to the relevant teams to ensure these areas are addressed and improved.
We appreciate your patience and understanding as we work towards enhancing your experience.
Kind regards,
Cell C | GM
Cell C's reply19 Jan 2025, 11:25
Official
Dear Mohammed Mansoor,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience you’ve experienced with our services, including network issues, call center interactions, and challenges with the app and perks. Your concerns are valid, and we regret that we’ve fallen short of meeting your expectations.
We’ve taken note of your feedback regarding self-service PINs, app navigation, and the availability of redeemable perks. We will escalate this to the relevant teams to ensure these areas are addressed and improved.
We appreciate your patience and understanding as we work towards enhancing your experience.
Kind regards,
Cell C | GM
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience you’ve experienced with our services, including network issues, call center interactions, and challenges with the app and perks. Your concerns are valid, and we regret that we’ve fallen short of meeting your expectations.
We’ve taken note of your feedback regarding self-service PINs, app navigation, and the availability of redeemable perks. We will escalate this to the relevant teams to ensure these areas are addressed and improved.
We appreciate your patience and understanding as we work towards enhancing your experience.
Kind regards,
Cell C | GM
MM
Mohammed M's updateReviewer Update
05 Feb 2025, 07:33I want NELISIWE FROM YOUR SOCIAL MEDIA DEPARTMENT TO CALL ME BACK IMMEDIATELY ABOUT THE PERKS ON THE APP. WHAT she said look last time MADE ABSOLUTELY NO SENSE AT ALL. AND WAS GIVEN AN ILLOGICAL EXPLANATION.
MM
Mohammed M's update05 Feb 2025, 07:33
Reviewer Update
I want NELISIWE FROM YOUR SOCIAL MEDIA DEPARTMENT TO CALL ME BACK IMMEDIATELY ABOUT THE PERKS ON THE APP. WHAT she said look last time MADE ABSOLUTELY NO SENSE AT ALL. AND WAS GIVEN AN ILLOGICAL EXPLANATION.
Cell C's replyOfficial
05 Feb 2025, 08:45Dear Mohammed Mansoor,
Thank you for reaching out to us.
We are sincerely sorry that the recent feedback did not meet your expectations and, we would be glad to assist further. Kindly provide a description of the outstanding matter for us to look into this and assist accordingly.
Regards,
Cell C | TN
Thank you for reaching out to us.
We are sincerely sorry that the recent feedback did not meet your expectations and, we would be glad to assist further. Kindly provide a description of the outstanding matter for us to look into this and assist accordingly.
Regards,
Cell C | TN
Cell C's reply05 Feb 2025, 08:45
Official
Dear Mohammed Mansoor,
Thank you for reaching out to us.
We are sincerely sorry that the recent feedback did not meet your expectations and, we would be glad to assist further. Kindly provide a description of the outstanding matter for us to look into this and assist accordingly.
Regards,
Cell C | TN
Thank you for reaching out to us.
We are sincerely sorry that the recent feedback did not meet your expectations and, we would be glad to assist further. Kindly provide a description of the outstanding matter for us to look into this and assist accordingly.
Regards,
Cell C | TN
MM
Mohammed M's updateReviewer Update
05 Feb 2025, 16:42I want Nelisiwe to call me back NOW. DO YOUR STAFF NOT EVEN KNOW HOW TJE PERKS ON THE APP WORK???? USELESS
MM
Mohammed M's update05 Feb 2025, 16:42
Reviewer Update
I want Nelisiwe to call me back NOW. DO YOUR STAFF NOT EVEN KNOW HOW TJE PERKS ON THE APP WORK???? USELESS
Cell C's replyOfficial
05 Feb 2025, 17:28Kindly provide a description of the outstanding matter for us to look into this and assist accordingly.
Regards,
Cell C | TM
Regards,
Cell C | TM
Cell C's reply05 Feb 2025, 17:28
Official
Kindly provide a description of the outstanding matter for us to look into this and assist accordingly.
Regards,
Cell C | TM
Regards,
Cell C | TM
MM
Mohammed M's updateReviewer Update
05 Feb 2025, 22:41Your perks on the App is totally misleading. You'll can't even give us logical explanations??????
MM
Mohammed M's update05 Feb 2025, 22:41
Reviewer Update
Your perks on the App is totally misleading. You'll can't even give us logical explanations??????
Cell C's replyOfficial
06 Feb 2025, 07:09Dear Mohammed Mansoor,
Please provide a detailed description of the matter for us to better understand and address your concerns.
Regards,
Cell C | TN
Please provide a detailed description of the matter for us to better understand and address your concerns.
Regards,
Cell C | TN
Cell C's reply06 Feb 2025, 07:09
Official
Dear Mohammed Mansoor,
Please provide a detailed description of the matter for us to better understand and address your concerns.
Regards,
Cell C | TN
Please provide a detailed description of the matter for us to better understand and address your concerns.
Regards,
Cell C | TN
MM
Mohammed M's updateReviewer Update
07 Feb 2025, 18:45Why the hell are there NO RETAIL PERKS TO REDEEM. JUST USELESS CELL C PERKS. NELISIWE WAS ABSOLUTELY USELESS. YOU'LL ARE MISLEADING CLIENTS ABOUT THE PERKS. GET A MANAGER TO CALL ME BACK NOWWWW. STOP WASTING MY TIME.
MM
Mohammed M's update07 Feb 2025, 18:45
Reviewer Update
Why the hell are there NO RETAIL PERKS TO REDEEM. JUST USELESS CELL C PERKS. NELISIWE WAS ABSOLUTELY USELESS. YOU'LL ARE MISLEADING CLIENTS ABOUT THE PERKS. GET A MANAGER TO CALL ME BACK NOWWWW. STOP WASTING MY TIME.
Cell C's replyOfficial
07 Feb 2025, 20:13Dear Mohammed Mansoor,
We understand your frustration regarding the perks available in the Vault. As advised telephonically, the rewards are allocated randomly, and the selection varies daily. The retail deals previously available were provided by third-party retailers, and while we continuously work to secure more offers, we cannot guarantee their return.
We understand your frustration regarding the perks available in the Vault. As advised telephonically, the rewards are allocated randomly, and the selection varies daily. The retail deals previously available were provided by third-party retailers, and while we continuously work to secure more offers, we cannot guarantee their return.
The terms and conditions of the Vault clearly state that the range of deals is subject to availability and does not specify which type of rewards will be offered at any given time. We encourage you to make use of the stickers before they expire, as they can only be redeemed for the deals currently available in the Vault.
For further details, you may refer to the Vault’s terms and conditions here: https://www.cellc.co.za/cellc/static-content/PDF/new-summer-tncs.pdf
Regards,
Cell C | TM
Cell C | TM
Cell C's reply07 Feb 2025, 20:13
Official
Dear Mohammed Mansoor,
We understand your frustration regarding the perks available in the Vault. As advised telephonically, the rewards are allocated randomly, and the selection varies daily. The retail deals previously available were provided by third-party retailers, and while we continuously work to secure more offers, we cannot guarantee their return.
We understand your frustration regarding the perks available in the Vault. As advised telephonically, the rewards are allocated randomly, and the selection varies daily. The retail deals previously available were provided by third-party retailers, and while we continuously work to secure more offers, we cannot guarantee their return.
The terms and conditions of the Vault clearly state that the range of deals is subject to availability and does not specify which type of rewards will be offered at any given time. We encourage you to make use of the stickers before they expire, as they can only be redeemed for the deals currently available in the Vault.
For further details, you may refer to the Vault’s terms and conditions here: https://www.cellc.co.za/cellc/static-content/PDF/new-summer-tncs.pdf
Regards,
Cell C | TM
Cell C | TM
MM
Mohammed M's updateReviewer Update
07 Feb 2025, 22:10Its very surprising and highly suspicious how after shouting at Nelisiwe a few weeks ago that within 45min, most retail stores perks re appeared AFTER DISAPPEARING ALMOST A WEEK!!! Its clear you'll have control over this. Don't come and talk nonsense to me about PERKS AVAILABLE WHILE STOCKS LAST?!!! RETAILERS CANT JUST RUN OUT OF STOCK.!!! IF NO RETAILERS APPEAR BY MONDAY MORNING TO MY LIKING TO REDEEM, YOU'LL MUST REDEEM MY 69 PLUS STICKERS FOR ANY NET MINUTES!!!! ITS ALSO SOOO UNFAIR YOU'LL PROVIDE MOSTLY ON NET MINUTES TO REDEEM!!!! IM NOT ACCEPTING THIS NONSENSE FROM CELL C.
MM
Mohammed M's update07 Feb 2025, 22:10
Reviewer Update
Its very surprising and highly suspicious how after shouting at Nelisiwe a few weeks ago that within 45min, most retail stores perks re appeared AFTER DISAPPEARING ALMOST A WEEK!!! Its clear you'll have control over this. Don't come and talk nonsense to me about PERKS AVAILABLE WHILE STOCKS LAST?!!! RETAILERS CANT JUST RUN OUT OF STOCK.!!! IF NO RETAILERS APPEAR BY MONDAY MORNING TO MY LIKING TO REDEEM, YOU'LL MUST REDEEM MY 69 PLUS STICKERS FOR ANY NET MINUTES!!!! ITS ALSO SOOO UNFAIR YOU'LL PROVIDE MOSTLY ON NET MINUTES TO REDEEM!!!! IM NOT ACCEPTING THIS NONSENSE FROM CELL C.
Cell C's replyOfficial
08 Feb 2025, 07:41Dear Mohammed Mansoor,
Thank you for the response.
Thank you for the response.
Please note that the campaign also operates on a "while stocks last" basis, as outlined in the terms and conditions. Retailer availability may vary based on demand and stock levels. While we strive to ensure a wide selection, certain perks may be limited at times.
We encourage you to keep checking the app for updates on available perks. Unfortunately, we are unable to manually redeem stickers outside of the campaign’s set guidelines.
Regards,
Cell C | TN
Regards,
Cell C | TN
Cell C's reply08 Feb 2025, 07:41
Official
Dear Mohammed Mansoor,
Thank you for the response.
Thank you for the response.
Please note that the campaign also operates on a "while stocks last" basis, as outlined in the terms and conditions. Retailer availability may vary based on demand and stock levels. While we strive to ensure a wide selection, certain perks may be limited at times.
We encourage you to keep checking the app for updates on available perks. Unfortunately, we are unable to manually redeem stickers outside of the campaign’s set guidelines.
Regards,
Cell C | TN
Regards,
Cell C | TN
MM
Mohammed M's updateReviewer Update
08 Feb 2025, 17:29You'll still talking ******* TO ME. can krispy creme run out of doughnuts??? Can mug n bean run out of coffee!!?? Can pick n pay run out of ANY voucher for R30.. How the hell do u justify what i said about what happened after i shouted at Nelisiwe. I want my 70 stickers redeemed for retailers by Monday morning failing which YOU'LL NEED TO OFFER ME THE PERKS OF ANY NET MINUTES????
MM
Mohammed M's update08 Feb 2025, 17:29
Reviewer Update
You'll still talking ******* TO ME. can krispy creme run out of doughnuts??? Can mug n bean run out of coffee!!?? Can pick n pay run out of ANY voucher for R30.. How the hell do u justify what i said about what happened after i shouted at Nelisiwe. I want my 70 stickers redeemed for retailers by Monday morning failing which YOU'LL NEED TO OFFER ME THE PERKS OF ANY NET MINUTES????
Cell C's replyOfficial
09 Feb 2025, 08:16 Dear Mohammed Mansoor,
We understand your frustration regarding the sticker redemption, and we appreciate your feedback. As mentioned, the campaign operates on a "while stocks last" basis, and availability is subject to demand and stock levels. Unfortunately, we are unable to manually redeem stickers outside of the campaign's set guidelines.
While we strive to ensure a seamless experience, the terms and conditions remain in place for all participants. We regret that we are unable to accommodate your request for manual redemption or alternative perks.
We appreciate your understanding.
Regards,
Cell C | TM
Regards,
Cell C | TM
Cell C's reply09 Feb 2025, 08:16
Official
Dear Mohammed Mansoor,
We understand your frustration regarding the sticker redemption, and we appreciate your feedback. As mentioned, the campaign operates on a "while stocks last" basis, and availability is subject to demand and stock levels. Unfortunately, we are unable to manually redeem stickers outside of the campaign's set guidelines.
While we strive to ensure a seamless experience, the terms and conditions remain in place for all participants. We regret that we are unable to accommodate your request for manual redemption or alternative perks.
We appreciate your understanding.
Regards,
Cell C | TM
Regards,
Cell C | TM
MM
Mohammed M's updateReviewer Update
10 Feb 2025, 08:39I want retailers added to the perks this morning. Or i want ANY NET MINUTES added on.. Im getting fed up with the situation. The current perks are OF NO USE TO ME
MM
Mohammed M's update10 Feb 2025, 08:39
Reviewer Update
I want retailers added to the perks this morning. Or i want ANY NET MINUTES added on.. Im getting fed up with the situation. The current perks are OF NO USE TO ME
Cell C's replyOfficial
11 Feb 2025, 13:51Dear Mohammed Mansoor
Kindly note that vouchers and rewards are subject to frequent changes and are available for a limited time only. We recommend checking regularly to ensure you do not miss out.
Regards
Cell C | NT
Kindly note that vouchers and rewards are subject to frequent changes and are available for a limited time only. We recommend checking regularly to ensure you do not miss out.
Regards
Cell C | NT
Cell C's reply11 Feb 2025, 13:51
Official
Dear Mohammed Mansoor
Kindly note that vouchers and rewards are subject to frequent changes and are available for a limited time only. We recommend checking regularly to ensure you do not miss out.
Regards
Cell C | NT
Kindly note that vouchers and rewards are subject to frequent changes and are available for a limited time only. We recommend checking regularly to ensure you do not miss out.
Regards
Cell C | NT
MM
Mohammed M's updateReviewer Update
11 Feb 2025, 17:42Excuse me. I check daily. From the last week now there's ONLY CELL C PERKS which are useless to me. Sort this nonsense out NOW.
MM
Mohammed M's update11 Feb 2025, 17:42
Reviewer Update
Excuse me. I check daily. From the last week now there's ONLY CELL C PERKS which are useless to me. Sort this nonsense out NOW.
MM
Mohammed M's updateReviewer Update
13 Feb 2025, 07:07Absolute *******
MM
Mohammed M's update13 Feb 2025, 07:07
Reviewer Update
Absolute *******