Useless Getmore Benefits which Cell C can not Cancel

I sent an Email to Cell C ustomer Services Dept ********** on Thursday 06 Dec and the contents reads "I phoned through two months ago and asked the operators to end the Getmore benefit deduction of R51.75

Today I received my Dec Bill and the service is still appearing. Could you please check who handle the query for me and did not cancel the service.

I received an ref no ,Incident: 181 ********** 72. Up to now 72hours later excl weekends , I have yet to receive any communication from Cell C

Regards Derick