NE
Neels E

1 reviews | Active since Feb 2018

05 Dec 2022, 21:21

Useless

I have paid my contract in full and cancelled it yet cell c has the audacity to send me another bill. Well this is me stating on a public platform that you will not recieve a single cent from me ever again! I have sms proof sent by your cancellations department that my contract has been paid in full and my line will be switched to prepaid on 12/25/2022. You people do not know what is going on in your own business, your service sucks and coverage is the worst in SA. Feel free to keep sending me invoices, I will keep giving you finger!

0
Replies (15)
Cell C
Cell C's reply06 Dec 2022, 07:16
Official
Dear  Neels van Eck,

Thank you for contacting us regarding the cancellation and billing query.

Please note your contract expired on the 04/12/2022 meaning your last bill is supposed to be in December. As per our records, you served your calendar month notice for cancellation on the 25 November and indeed a future cancellation was processed for the 25 December. Your contract will be cancelled on the 25 December and you are liable for the December bill.

Regards
^GN

Best regards,

NE
Neels E's update06 Dec 2022, 09:05
Reviewer Update
Then get your lawyers ready because I did not agree to any further payments. And nowhere did I agree to give one calender months notice. I spoke to one of your asleep agents in September allready and after being told I am not able to upgrade I took your agents response to me as a notice that my contract with cell c is cancelled. You billed me R418 last month for no ****** reason because my account was up to date, every now and then I had to pay more for hell knows what? So go and find your money under a rock because you will not get another penny from me!
Cell C
Cell C's reply06 Dec 2022, 09:26
Official
Dear  Neels van Eck,

Unfortunately you are liable to pay the December bill as your contract was cancelled on time. Should the contract have been cancelled on the 04 December (maturity date) you would still be liable for the December bill as this is the last month you should pay for the handset fee as well as the benefits loaded on the 01 December.

Regards
^GN

Best regards,

NE
Neels E's update06 Dec 2022, 09:30
Reviewer Update
Go and listen to my conversation with your cancellations department! I checked the outstanding commitment value on my account and it was R418 and I paid it. You can do your song and dance all you like, this is me giving you the finger yet again🖕
NE
Neels E's update06 Dec 2022, 09:45
Reviewer Update
I can send you a copy of the bill I recieved for November. At the top it clearly states my remaining commitment value was R269, I paid R418 as per your thieving invoice. So again, get your lawyers ready and I will communicate this to them as I have proof that I paid you idiots in full. I do have the invoices and the proof of payment. YOU WILL NOT get any more money from me!
Cell C
Cell C's reply06 Dec 2022, 10:00
Official
Dear Neels van Eck,

We have escalated your query to our Team for further investigation and one of our consultants will contact you to further assist.

Regards
^GN

Best regards,

Cell C
Cell C's reply08 Dec 2022, 14:32
Official
Good day

Kindly note that our consultant tried reaching you with no success, please provide a convenient time to call and an alternative contact number to reach you on via private reply.

^PN

Best regards,

NE
Neels E's update08 Dec 2022, 14:34
Reviewer Update
You can call me after 4 pm.
Cell C
Cell C's reply08 Dec 2022, 20:19
Official
We will attempt to contact you again tomorrow.

^NH

Best regards,

NE
Neels E's update08 Dec 2022, 20:58
Reviewer Update
If you call before 4 pm you will noy get a hold of me. I dont see why youvare doing a song and dance, I have spoken to my lawyer and he agrees that my account is paid in full. You sent me a invoice on the 6th of November showing that there was only R269 commitment value left on my account but you invoiced me R418. I say again YOU WILL NOT get another penny from me!
Cell C
Cell C's reply09 Dec 2022, 09:05
Official
Dear Neels,

Our consultant will attempt to contact you today after 4 pm to assist.

Regards
^GN

Best regards,

NE
Neels E's update09 Dec 2022, 16:47
Reviewer Update
Send me a email address where I can send you the proof that my account was paid on the 31st of october. As according to your agent it was not, my bank statement shows different. And again, I will not pay you a cent further you *******ly penalised my account, you sent me a imvoice on the 6th of November stating that my outstanding commitment value was R269 and then invoiced me for R418 because according to you my account was not paid in time which is a blatant lie because my bank statement shows different, still I proceeded to pay tge amount you ******* requested and now yoy want more? I will put all my statements and proof of payment on social media for everyone to see how you try to ***** people's money! 
Cell C
Cell C's reply09 Dec 2022, 21:25
Official
Kindly forward your email to ***. Please add "HelloPeter:  Neels van Eck -  ***" as your email subject line. 

^NT

Best regards,

NE
Neels E's update09 Dec 2022, 21:46
Reviewer Update
Email sent, please have someone with a brain look at it, seeing that you people only want to collect that which does not belong to you. I am done with this up and down messages between us. You are wasting my time in having to explain your accounts to you. If you arw not educatex enough I suggest some schooling!
Cell C
Cell C's reply10 Dec 2022, 12:36
Official
Good day,

As per our records, we have received your email and our Team will contact you to conclude on the matter.

Regards,
^TN

Best regards,