Useless customer support advice

I have a capped contract. Recently (3-4 weeks), I can't make any outgoing calls without receiving a BS voice prompt asking me to recharge or increase my limits.

I have a **** of minutes. I have called Cell C on numerous occasions, asking for assistance. They even confirm I have minutes available (every time I call), and advise me to enter some unbarring pin, which pretty much solves the issue for 1 min before its back to the same old problem.

Thanks Cell C. Nice to know you are blocking my outgoing calls. FOR NO REASON. Gosh hope I don't have any emergencies because I won't be able to call for help.

I suppose I now have to drive to one of your stores and hope the staff are able to assist, and pray they don't tell me I have to get a new sim / phone/ repairs done...

Guess it is time to swap to Vodacom or MTN after 15 years.