nB
natasha B
1 reviews | Active since Dec 2017
25 Nov 2022, 15:23
USELESS CUSTOMER SERVICES/COLLECTIONS DEPARTMENT
Keep blocking my line AFTER they made a mistake with my debit order date. Phoned them and informed them of the mistake - just to hear the consultant did NOT change it! Even received a mail from Cell C admitting to the mistake - when I offered to forward the mail to the collection department - still waiting for the consultant to mail me! So there very rude "collection" department keeps phoning me and as soon I get half way they cut the line! I even tried to phone but my phone only goes through to the UNINFORMED "collection" department - NO COMMUNICATION WITHIN THE COMPANY - USELESS CUSTOMER SERVICES - REGRETTING GETTING THE CONTACT
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Replies (1)Cell C's replyOfficial
25 Nov 2022, 17:56Hi Natasha Bartlett
Thank you for contacting Cell C.
Firstly, we apologize for the unpleasant experience that you had with us.
You mentioned that there was an error with the debit date. Which date did you elect as a debit date?
Regards
^MP
Thank you for contacting Cell C.
Firstly, we apologize for the unpleasant experience that you had with us.
You mentioned that there was an error with the debit date. Which date did you elect as a debit date?
Regards
^MP
Best regards,
Cell C's reply25 Nov 2022, 17:56
Official
Hi Natasha Bartlett
Thank you for contacting Cell C.
Firstly, we apologize for the unpleasant experience that you had with us.
You mentioned that there was an error with the debit date. Which date did you elect as a debit date?
Regards
^MP
Thank you for contacting Cell C.
Firstly, we apologize for the unpleasant experience that you had with us.
You mentioned that there was an error with the debit date. Which date did you elect as a debit date?
Regards
^MP
Best regards,
