KM
Kyle M

1 reviews | Active since Jul 2016

04 Jul 2016, 09:15

Useless customer services!!

<p>I have never been so appalled with customer service in my life!! My fiance and I went to the Cell c Westgate branch on Sunday. For what feels like the 100th time they had no stock on any of the cellphones - this is after urging us to take a phone that they had on stock. While we were there one of the cashiers threatend to staple a client who came to her with no credit record while another sang at the top of her lungs.</p> <p> </p> <p>Upset by the service when then phoned customer care and when transferred to a manager the phone was simply placed on the desk while you could hear two people speaking saying patience in a virtue and laughing.</p> <p> </p> <p>I highly think it time to change our service provider and pulk all 4 of our contracts cause I see no reason to pay for rude, *********** and unhelpful services!!</p>

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Replies (1)
Cell C
Cell C's reply04 Jul 2016, 09:34
Official

Thank you for notifying us of the above.

We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.

This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Best regards,