JS
JP S

1 reviews | Active since Jun 2021

03 Aug 2021, 20:11

Useless customer service, pathetic internet speed

If I could this company 0 stars then I would. For the last month and a half I have tirelessly tried to get someone to help me with my bad internet speeds. Nothing has been done yet. The customer service is a joke. I first reached out to Cell C on the 23rd of June. As of today, 3 August, nothing has been done to correct my network issues. I am paying R389 for 200GB of LTE. I am in an area that is covered by Cell C LTE. The speed I am currently getting is 0.6mbps. For the last two months it has been this way, I waited a few weeks before reaching out to Cell C as I thought they were maybe doing cell tower maintenance. DO NOT waste your money, effort and time with this company. You will just inevitably cause yourself a huge amount of frustration. When they contact me they just ask me what number am I experiencing problems with and where I am based, and that is that. So Cell C, if you are reading this, I will repeat myself for the 10th time! THE NUMBER I AM EXPERIENCING PROBLEMS WITH IS: ***. I AM BASED IN 110 STEVE BIKO AVE POTCHEFSTROOM. My contact number is: ***.

0
Replies (4)
Cell C
Cell C's reply04 Aug 2021, 08:03
Official
Hi JP

It will be sorted out as soon as possible.

Please expect our call.

^MP 
JS
JP S's update05 Aug 2021, 15:41
Reviewer Update
I am still waiting for a solution! You are wasting my time and money!
JS
JP S's update05 Aug 2021, 22:12
Reviewer Update
CELL C is ignoring my messages on Messenger and Hello Peter and are not giving an effort at all to help me solve my network issues. Do not support this company
Cell C
Cell C's reply06 Aug 2021, 10:29
Official
Hi JP Steytler 

Our team will be in touch to provide you with assistance. 

^MP