USELESS CUSTOMER SERVICE FROM GERMISTON CELL C

I took a data router for R129.00 per month. I used it the first month and R129.00 was debited correctly in my bank account as per contract

The second month Cellc deducted R800 I MEAN R800 ,I went back to the USELESS store to enquire about it and I was told that someone within the CELLC Customer care upgraded it WITHOUT MY PERMISSION. Then back to the useless CELL C store at Germiston I was referred to some dumb manager ZANELE. I asked her How and why was this done without my concern she told me she doesn’t know I should contact Cellc Customer care centre ,Which I did and was referred back to the USELESS CELL C store in Germiston.

I was not told or notified in writing that is an unlimited contract. I just want this to be rectified. I’m not Happy with the service that I received with CellC At the Germiston Branch store where I took the contract . I have been to the store asking them to deduct only the fee agreed upon but they just useless. I went to the bank to reverse the amount of R800.00 and I am charged each month to date. I kept on going to the store to resolve this because now my account CONTRACT is in Arrears because.

I am so ****ed off with useless manager Zanele , Not to mention the below who cannot resolve this mess Bilal Patel ********** Thabisile Ngcobo ********** Tshepiso Dikgale ********** Shaheed Patel