USELESS CUSTOMER SERVICE FROM CELL C

I did an upgrade telephonically with a Cell C agent and we discussed at length the specifics of my upgrade: A galaxy note 9 Blue with a yellow S Pen. Despite me telling the agent over and over again that if I do not get a blue device I will not do the upgrade, she insisted that they had blue in stock and would send me a blue phone. I gave her my new physical and delivery address and received confirmation of my upgrade. The following week, I received a sms from RM couriers that my parcel was going to be delivered to the INCORRECT address. I then called RAM to rectify the address and was told I need to call Cell C and change it. Upon calling in to Cell C, I discovered the WRONG device had been loaded a Galaxy S9+ to which I was told that the parcel would have to be returned to Cell C and a new contract done. I then re started the process for the 2nd time and the 2nd agent, Prabashnee Pillay, profusely apologized and assured me that she would indicate blue on the system and also updated all my information. She then proceeded to tell me that if the incorrect colour comes I must open in front of RAM and return it if I am unhappy, she failed to mention that this would result in me having to RE APPLY AGAIN FOR A 3RD TIME!!!!!!! When I called in this morning NO ONE WAS WILLING TO HELP ME AND EVERYONE KEPT TRANSFERRING ME FROM PILLAR TO POST!!! I AM EXTREMELY IRRITATED AND DISAPPOINTED IN THE SERVICE OR LACK THEREOF THAT I HAVE RECEIVED AND I AM NOT PREPARED TO DO A 3RD APPLICATION WITH CELL C. I WANT SOMEONE IN A SENIOR POSITION TO RE SEND ME THE CORRECT DEVICE AND COLOUR OR I WILL TAKE MY BUSINESS ELSEWHERE!!!!!!!!!!!!!!!!!!!!!