Hellopeter
Share Your Experience
MB
Megan B

1 reviews | Active since Oct 2023

10 Oct 2023, 08:56

Useless customer service

I’ve requested to cancel a contract in March. Paid all the fees requested and followed all instructions given to me.

Cell C has still not cancelled the contract and has *****ulently been debiting my bank account!

They refuse to give me copies of the recorded calls. They refuse to assist via email as I’m not in the country.

0
Replies (14)
Cell C
Cell C's reply10 Oct 2023, 09:07
Official
Dear Megan Bazley,

Thank you for reaching out to us.

We apologize for the unpleasant service you have experienced with us regarding the cancellation of your contract. Please respond privately with your ID/Cell C number in question and any case reference number you may have, as well as an international number we can contact you on so that we can follow up on the matter and assist efficiently.

Regards
^GN
MB
Megan B's update10 Oct 2023, 09:45
Reviewer Update
I have requested multiple times to be contacted via email because:
1. I am out of the country2. I do not trust your call centres as this was initially all done via a call3. Call recordings are not provided to me

I’m done trying this privately. I want this resolved and you can respond on a public platform. I’ll only provide the account number privately.
MB
Megan B's update10 Oct 2023, 10:15
Reviewer Update
Commitment amount was paid.
Proof of payment sent - multiple times.
Call verification done - multiple times.

7 months of unnecessary stress! My credit record being completely tarnished.


Cell C
Cell C's reply10 Oct 2023, 10:37
Official
We apologize for the frustration caused and delayed resolution. Kindly note that your query is pending with our Support Team. They have sent you an email requesting you to send us a drafted cancellation letter that has your signature and your ID copy. Please send the required documents as soon as possible for our Team to process your cancellation.

The matter is still under investigation and feedback will be communicated to you. 

Regards
^GN
MB
Megan B's update10 Oct 2023, 10:50
Reviewer Update
And what date will that be processed?

I paid the commitment amount on 6 April and there was the regular payment on 1 April. I will not pay another cent.
MB
Megan B's update10 Oct 2023, 10:55
Reviewer Update
I have sent all the documents - AGAIN!
Cell C
Cell C's reply10 Oct 2023, 10:58
Official
The cancellation will be processed as soon as we receive the required documents.

The matter is still under investigation and feedback will be communicated to you regarding the billing matter.

Regards
^GN

MB
Megan B's update10 Oct 2023, 18:37
Reviewer Update
Your customer service doesn’t want to accept my letter because I included screenshots of my proof of payments.

It’s one PDF document.

What next!?!

Excuse after excuse for Cell Cs incompetence.
Cell C
Cell C's reply10 Oct 2023, 19:13
Official
Kindly advise which email address did you use for sending the letter?

^PN
MB
Megan B's update10 Oct 2023, 20:26
Reviewer Update
***
Cell C
Cell C's reply10 Oct 2023, 20:42
Official
Thank you for your email. We have received it and will contact you soon to resolve the issue.

Regards,
^MN
MB
Megan B's update01 Nov 2023, 03:28
Reviewer Update
How is this still not resolved???

Cell C just deducted another R1500 from my account and I was charged a bank fee of R200 because of this!!!

I have fully paid and sent everything you people have asked for!!!
Cell C
Cell C's reply01 Nov 2023, 07:20
Official
Dear Megan,

Thank you for bringing this to our attention.

Kindly receive our apologies for the unpleasant experience. We have referred the matter to our Support Team for assistance and you will be contacted with feedback.

Cell C | TN
MB
Megan B's update01 Nov 2023, 08:39
Reviewer Update
How can this be going on for 7 months now?

I paid my instalment at the end of March 2023 and the commitment fee on 06 April.