Useless Customer Service

<p>I app**** for a new contract online on Wednesday the 15th of February. I uploaded ALL the required documentation and I received an email stating I'd get a response within 3 hours... that did not happen. I called in 2 days later-on Friday and I was told they did not receive my application and that I should perform another manual application on the call. </p> <p>Already disgruntled - I gave all my details and emailed in all the documents again , and I was told they'd speed up the price for me and I'd definitely receive the device on the Monday. I stated that I did not want delivery and that I'd fetch the device at their offices in Buccleuch. </p> <p>On Monday (20th Feb)- I received a call saying that they're dispatching the order to the offices and it should be there by Monday COB and that I'd get a call when it arrived.... that did not happen.</p> <p>I called in the next day- and I was told the device was ready. The lady then asked about my delivery details and I told her I'd come collect, and then she put me on hold and when she returned to the call I was told the device was OUT OF STOC**** What the hell???</p> <p>After all this time waiting </p>