Useless customer service

<p>After numerous attempts on trying customer care to do sim swap, nobody seems to answer. And then after ur contract term has ended, they still debit u, apparently I was supposed to submit a cancellation order which nobody informed me about. Since my contract term has ended why am I still debited. I had a contract with Vodacom and don't remember having to do such and I never had a problem with unauthorised debits.</p> <p> </p> <p>Please learn from your fellow network providers on how a customer care centre should be operated, the service is ridiculous if not appalling!!!!!</p>