BR
Beverley R
1 reviews | Active since Sept 2020
08 Jan 2026, 15:40
USELESS CUSTOMER CARE
Worst Customer service EVER - promises that are never kept. Since beginning of November we are no closer to resolving the issue. Unable to call customer care as no one answers - spent countless hours on calls to no avail and been holding on for 18 minutes today - just music !! Despite sending emails and receiving an automated reply that your mail will be attended to within 24 - 48 hours with a reference - NO RESPONSE ! The whatsapp AI is a JOKE What I beg you must we do ??????????????????? Need to change bank details and ownership urgently - not one competent agent at customer service = referred from one department to next ! NO one seems to CARE ! This is how they treat customers that pay their salaries ?????
Helpful (0)
Replies (10)0
Replies (10)
Cell C's replyOfficial
08 Jan 2026, 15:48Dear Beverley R,
Thank you for reaching out to us.
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how upsetting it is to spend so much time trying to resolve your issue without success.
To assist you urgently with updating your bank details and ownership, a member of our support team will reach out to prioritize your case and follow up directly to ensure it is resolved as quickly as possible.
We truly value you as a customer and appreciate your patience while we work to make this right.
Regards,
Cell C | ZM
Thank you for reaching out to us.
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how upsetting it is to spend so much time trying to resolve your issue without success.
To assist you urgently with updating your bank details and ownership, a member of our support team will reach out to prioritize your case and follow up directly to ensure it is resolved as quickly as possible.
We truly value you as a customer and appreciate your patience while we work to make this right.
Regards,
Cell C | ZM
Cell C's reply08 Jan 2026, 15:48
Official
Dear Beverley R,
Thank you for reaching out to us.
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how upsetting it is to spend so much time trying to resolve your issue without success.
To assist you urgently with updating your bank details and ownership, a member of our support team will reach out to prioritize your case and follow up directly to ensure it is resolved as quickly as possible.
We truly value you as a customer and appreciate your patience while we work to make this right.
Regards,
Cell C | ZM
Thank you for reaching out to us.
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how upsetting it is to spend so much time trying to resolve your issue without success.
To assist you urgently with updating your bank details and ownership, a member of our support team will reach out to prioritize your case and follow up directly to ensure it is resolved as quickly as possible.
We truly value you as a customer and appreciate your patience while we work to make this right.
Regards,
Cell C | ZM
BR
Beverley R's updateReviewer Update
08 Jan 2026, 15:59Yet another instant AI automated response with more empty promises !!
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Beverley R's update08 Jan 2026, 15:59
Reviewer Update
Yet another instant AI automated response with more empty promises !!
Cell C's replyOfficial
08 Jan 2026, 17:14Dear Beverley R,
We understand why you feel this way, and we’re truly sorry that this has come across as another generic response. This is not an automated reply. Your feedback and frustration are valid, and your case is being handled by a real support team member.
We acknowledge the delays you’ve experienced, and we are actively following up to ensure your bank details and ownership update are resolved. A consultant will contact you directly, and we will remain accountable until this matter is finalized.
Thank you for your continued patience despite the challenges, and we appreciate the opportunity to make this right.
Regards,
Cell C | CM
We understand why you feel this way, and we’re truly sorry that this has come across as another generic response. This is not an automated reply. Your feedback and frustration are valid, and your case is being handled by a real support team member.
We acknowledge the delays you’ve experienced, and we are actively following up to ensure your bank details and ownership update are resolved. A consultant will contact you directly, and we will remain accountable until this matter is finalized.
Thank you for your continued patience despite the challenges, and we appreciate the opportunity to make this right.
Regards,
Cell C | CM
Cell C's reply08 Jan 2026, 17:14
Official
Dear Beverley R,
We understand why you feel this way, and we’re truly sorry that this has come across as another generic response. This is not an automated reply. Your feedback and frustration are valid, and your case is being handled by a real support team member.
We acknowledge the delays you’ve experienced, and we are actively following up to ensure your bank details and ownership update are resolved. A consultant will contact you directly, and we will remain accountable until this matter is finalized.
Thank you for your continued patience despite the challenges, and we appreciate the opportunity to make this right.
Regards,
Cell C | CM
We understand why you feel this way, and we’re truly sorry that this has come across as another generic response. This is not an automated reply. Your feedback and frustration are valid, and your case is being handled by a real support team member.
We acknowledge the delays you’ve experienced, and we are actively following up to ensure your bank details and ownership update are resolved. A consultant will contact you directly, and we will remain accountable until this matter is finalized.
Thank you for your continued patience despite the challenges, and we appreciate the opportunity to make this right.
Regards,
Cell C | CM
BR
Beverley R's updateReviewer Update
12 Jan 2026, 11:57Well why am I surprised !!
MORE EMPTY PROMISES
Not a call or email from Cell C
MORE EMPTY PROMISES
Not a call or email from Cell C
BR
Beverley R's update12 Jan 2026, 11:57
Reviewer Update
Well why am I surprised !!
MORE EMPTY PROMISES
Not a call or email from Cell C
MORE EMPTY PROMISES
Not a call or email from Cell C
Cell C's replyOfficial
12 Jan 2026, 12:52Dear Beverley R,
Thank you for reaching out to Cell C.
We sincerely apologise for the frustration this situation has caused. We understand that our previous response may have felt like another empty promise, and we take full accountability for the delays you’ve experienced.
Please be assured that your case is being actively managed by a dedicated consultant, who will contact you directly to resolve the matter.
Regards,
Cell C | NR
Thank you for reaching out to Cell C.
We sincerely apologise for the frustration this situation has caused. We understand that our previous response may have felt like another empty promise, and we take full accountability for the delays you’ve experienced.
Please be assured that your case is being actively managed by a dedicated consultant, who will contact you directly to resolve the matter.
Regards,
Cell C | NR
Cell C's reply12 Jan 2026, 12:52
Official
Dear Beverley R,
Thank you for reaching out to Cell C.
We sincerely apologise for the frustration this situation has caused. We understand that our previous response may have felt like another empty promise, and we take full accountability for the delays you’ve experienced.
Please be assured that your case is being actively managed by a dedicated consultant, who will contact you directly to resolve the matter.
Regards,
Cell C | NR
Thank you for reaching out to Cell C.
We sincerely apologise for the frustration this situation has caused. We understand that our previous response may have felt like another empty promise, and we take full accountability for the delays you’ve experienced.
Please be assured that your case is being actively managed by a dedicated consultant, who will contact you directly to resolve the matter.
Regards,
Cell C | NR
BR
Beverley R's updateReviewer Update
12 Jan 2026, 13:01Exactly the same as your response on O8 JANUARY -
NOTHING IS BEING DONE !!!
NO ONE HAS MADE CONTACT !!!!
NOTHING IS BEING DONE !!!
NO ONE HAS MADE CONTACT !!!!
BR
Beverley R's update12 Jan 2026, 13:01
Reviewer Update
Exactly the same as your response on O8 JANUARY -
NOTHING IS BEING DONE !!!
NO ONE HAS MADE CONTACT !!!!
NOTHING IS BEING DONE !!!
NO ONE HAS MADE CONTACT !!!!
Cell C's replyOfficial
12 Jan 2026, 15:46Dear Beverley R,
Thank you for your message, and we sincerely apologise for the continued frustration caused by the delay in resolving your case.
Please be assured that your case has already been escalated to the relevant team, and it is being actively monitored. We understand that no contact has been made yet, and we are following up urgently to ensure a consultant reaches out to you as soon as possible.
We deeply regret the inconvenience and appreciate your patience while we work to resolve this matter without further delay.
Kind regards,
Cell C | ZM
Thank you for your message, and we sincerely apologise for the continued frustration caused by the delay in resolving your case.
Please be assured that your case has already been escalated to the relevant team, and it is being actively monitored. We understand that no contact has been made yet, and we are following up urgently to ensure a consultant reaches out to you as soon as possible.
We deeply regret the inconvenience and appreciate your patience while we work to resolve this matter without further delay.
Kind regards,
Cell C | ZM
Cell C's reply12 Jan 2026, 15:46
Official
Dear Beverley R,
Thank you for your message, and we sincerely apologise for the continued frustration caused by the delay in resolving your case.
Please be assured that your case has already been escalated to the relevant team, and it is being actively monitored. We understand that no contact has been made yet, and we are following up urgently to ensure a consultant reaches out to you as soon as possible.
We deeply regret the inconvenience and appreciate your patience while we work to resolve this matter without further delay.
Kind regards,
Cell C | ZM
Thank you for your message, and we sincerely apologise for the continued frustration caused by the delay in resolving your case.
Please be assured that your case has already been escalated to the relevant team, and it is being actively monitored. We understand that no contact has been made yet, and we are following up urgently to ensure a consultant reaches out to you as soon as possible.
We deeply regret the inconvenience and appreciate your patience while we work to resolve this matter without further delay.
Kind regards,
Cell C | ZM
BR
Beverley R's updateReviewer Update
14 Jan 2026, 13:27Good day cell C
Your deep regret is as worthless as your service
ABSOLUTELY NO RESPONSE TO DATE
HOW CAN WE RESOLVE THIS - ICASA OR CGSO
?????????????????????????
Your deep regret is as worthless as your service
ABSOLUTELY NO RESPONSE TO DATE
HOW CAN WE RESOLVE THIS - ICASA OR CGSO
?????????????????????????
BR
Beverley R's update14 Jan 2026, 13:27
Reviewer Update
Good day cell C
Your deep regret is as worthless as your service
ABSOLUTELY NO RESPONSE TO DATE
HOW CAN WE RESOLVE THIS - ICASA OR CGSO
?????????????????????????
Your deep regret is as worthless as your service
ABSOLUTELY NO RESPONSE TO DATE
HOW CAN WE RESOLVE THIS - ICASA OR CGSO
?????????????????????????
BR
Beverley R's updateReviewer Update
14 Jan 2026, 15:44Pathetic !!
in desperation I called customer service earlier and after 39 MINUTES I was assured the team leader would call me within half an hour .................
NO CALL ????
You clearly don't care about your customers - no attempt to contact or rectify the situation - just automated emotionless AI responses.
How can you keep making empty promises - what is so difficult - JUST FIX IT !!!
PLEASE !!
in desperation I called customer service earlier and after 39 MINUTES I was assured the team leader would call me within half an hour .................
NO CALL ????
You clearly don't care about your customers - no attempt to contact or rectify the situation - just automated emotionless AI responses.
How can you keep making empty promises - what is so difficult - JUST FIX IT !!!
PLEASE !!
BR
Beverley R's update14 Jan 2026, 15:44
Reviewer Update
Pathetic !!
in desperation I called customer service earlier and after 39 MINUTES I was assured the team leader would call me within half an hour .................
NO CALL ????
You clearly don't care about your customers - no attempt to contact or rectify the situation - just automated emotionless AI responses.
How can you keep making empty promises - what is so difficult - JUST FIX IT !!!
PLEASE !!
in desperation I called customer service earlier and after 39 MINUTES I was assured the team leader would call me within half an hour .................
NO CALL ????
You clearly don't care about your customers - no attempt to contact or rectify the situation - just automated emotionless AI responses.
How can you keep making empty promises - what is so difficult - JUST FIX IT !!!
PLEASE !!
BR
Beverley R's updateReviewer Update
22 Jan 2026, 10:47Thank you.
BR
Beverley R's update22 Jan 2026, 10:47
Reviewer Update
Thank you.